Senior Manager, Client Success – Enterprise

To ensure an efficient and fair review process, we utilize artificial intelligence tools to assist in the initial screening and assessment of applicants for this role.

• →Leading and growing a team of senior account managers, elevating their strategic advisor posture 
• →Building and nurturing strategic relationships with key stakeholders, including C-suite and executive leaders
• →Supporting the team in designing value-based account strategies that drive retention, long-term expansion, and client advocacy,  while identifying gaps and elevating the overall quality of execution
• →Representing Dialogue at industry events, conferences, and corporate functions to build lasting influence and credibility with HR market leaders, and bringing those insights back internally to inform our strategy
• →Influencing the strategic direction of our tech, clinical, and operational teams based on market signals, in order to evolve Dialogue's offering and stay anchored to real client needs
• →Acting as a central leader in aligning cross-functional teams to our clients’ complex needs, simplifying communication, and removing roadblocks

• 5+ years of experience managing complex solutions with cross-functional teams
• Proven experience negotiating and managing relationships with C-suite and senior executives, adopting a trusted advisor mindset
• Excellent written and spoken communication skills in both French and English
• Demonstrated ability to think strategically and critically, assessing opportunities and risks to develop relevant strategies
• A track record of performance and success, showing a history of exceeding objectives
• A strong bias for action and comfort with ambiguity
• Mastery of a consultative account management approach: understanding the client’s business challenges before proposing a solution, and co-building value over time
• Prior experience collaborating with a partner or broker network supporting shared clients, and understanding of tripartite relationships
• Comfort with digital tools and a strong interest in technology and automation
• Direct experience with human resources, employee benefits, the insurance industry, or corporate wellness programs is considered a strong asset
  
  

At Dialogue, your well-being is our priority

Taking care of others also means taking care of our team! Depending on your role and employment status, you could have access to the following benefits:

• Access to the Dialogue app and virtual mental health support for you and your family
• Fully funded insurance, a health spending account, dental coverage, and fitness reimbursement
• 4 weeks vacation, 9 wellness days, and 1 volunteer day
• Hybrid work: 3 days/week in our Montreal or Toronto offices, excluding remote roles
• Work abroad up to 4 weeks/year
• Incentive plans, referral bonuses & RRSP matching
• Learning via Coursera, external training budget & mentorship
• Optional parental leave top-up