Student Technology Support & Engagement Specialist

Dickinson College is a premier four-year residential liberal arts institution chartered in 1783 and widely recognized as a leader in global and sustainability education. Dickinson College is located in Carlisle, named a “most livable city” by Forbes and is minutes from the state capital of Harrisburg. The campus is connected to a vibrant downtown that offers eclectic dining, shopping and entertainment options. Within a two-hour drive are Philadelphia, Baltimore and Washington, D.C.; New York City is three hours away.

The Student Technology Support & Engagement Specialist ensures effective IT support at Dickinson College. They manage recruitment, training, scheduling, and supervision of student technical staff at the Help Desk and the ResNet Services Annex student computer support location. They coordinate support for student-owned technology and the campus loaner laptop program in conjunction with student-facing support. This position also creates technical documentation for campus-supported technologies and maintains the User Services Knowledge Base, ensuring the documentation is posted and updated as required. In the application of that technical knowledge, the position collaborates with User Services and Academic Technology liaisons on IT training for faculty, students, and staff as needed, including developing training materials, conducting workshops, and providing one-on-one support. The position serves as backup for the Help Desk when needed and communicates IT resources and services to the campus. Position requires strong communication, technical troubleshooting, and organizational skills. Position works independently and collaboratively within a dynamic support environment.

Associate's Degree - Information Technology or a related field.

1-3 Years work experience

Bachelor's Degree - Information Technology, Computer Science, Education, or a related discipline.

The College is committed to building a representative and diverse faculty, staff, and student body. We encourage applications from all qualified persons.