1st Level Service Desk Agent with Czech/Slovak

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role. 

As a Level 1 Service Desk Agent (full time or part time), you will be the first point of contact for our valued customers, offering proactive, high-quality support. You’ll be empowered to solve technical challenges and enhance customer experiences in a fast-paced, rewarding role. Every day brings new challenges and opportunities to grow, with your contribution making a real difference. Here’s how:

•  Engage & Solve: Be the go-to expert for inbound customer service requests across multiple channels. Use your expertise to diagnose and resolve hardware and software issues, from password resets to software configurations.
• Troubleshoot & Support: Leverage remote tools to troubleshoot and analyze technical issues. When needed, you’ll escalate problems according to protocol, keeping customers informed and satisfied every step of the way.
• Collaborate & Communicate: Keep customers in the loop, ensuring clear communication and high engagement levels throughout the process. You’ll also be the one to update tickets and systems, ensuring that all actions are accurately recorded.
• Customer Satisfaction: Your goal is simple: delight the customer! You’ll take ownership of their experience, ensuring high levels of satisfaction and quick resolutions.