Field Service Technician - Glasgow/Edinburgh

Expect more. Connect more. Be more at Diebold Nixdorf.  Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.

Diebold Nixdorf is a leading global developer and manufacturer of retail and banking equipment. We are currently seeking a Field Service Technician. You would be expected to perform installation and minor repairs on all Diebold Nixdorf products and services. This includes scheduled cleanings and other basic maintenance on conventional products, as needed. This position may require the use of basic hand tools, limited parts and a general understanding of PC, PC peripherals and network connectivity. Install and provide technical maintenance for hardware and software of products and components within assigned area of responsibility mainly at customer´s premises.

This is fully remote role and it covers Central Scotland area.

• Act as the Company’s ‘ambassador’ when attending customer site/s for support and maintenance activities, in-line with Company values.
• Liaise with local customer representative/s in order to diagnose faults and ensure a rapid, accurate & long-term ‘fix’ to problem.
• Complete ‘fix’, and any necessary preventative maintenance work, to ensure IT equipment is returned to working order as quickly as possible and without the need to return to site to complete further work.
• Ensure replacement parts are utilized only where the diagnosis proves it is essential to do so.
• Ensure local customer representative/s is updated on call progress, fix or future action and likely timescales.
• Advise local customer representatives on proper care of equipment and provide simple training or advice that will prevent the recurrence of fault.
• Liaise with technical support personnel, where additional advice and guidance are needed to affective a ‘fix’.  To act upon the advice of these staff and ensure a full understanding of their guidance to ensure future learning.
• Ensure all chargeable fault calls are identified and reported.
• Submit activity reports (e.g., overtime, expenses, fuel returns) in a timely manner and in accordance with Company procedures
Provide proactive feedback on territory performance through line management chain to ensure ongoing service performance improvement, cost effective delivery and the dissemination of technical information.

• You do not need previous field engineering experience to succeed in this role. We welcome people beginning their careers, including college leavers, and anyone ready to take their first step into a hands-on technology role.
• What matters most is your interest in technology and your enthusiasm for solving practical problems. You may enjoy building or upgrading PCs, gaming, repairing devices, studying a relevant subject or simply finding out how things work.
• Experience repairing white goods, consumer electronics, IT equipment or other electrical or mechanical products is welcome and can provide valuable transferable skills, but it is not essential.
• You are comfortable using a PC and keen to develop new technical skills. We will provide full training on the tools, systems and equipment you will use.
• You bring curiosity, a practical mindset and a willingness to learn. You can follow guidance, ask questions and work through problems safely and methodically.
• You enjoy helping people and can communicate in a clear, friendly and professional way when working with customers.
• You can plan your day, look after stock and tools responsibly, work confidently on your own and contribute positively to a supportive team.
• The role involves lifting and moving equipment, standing for extended periods, and climbing, bending and stooping while following safe working practices.
• You will need a full driving licence and the flexibility to join an on-call rota that includes some evenings and weekends.
You will also need to meet the driving record, background and other pre-employment checks relevant to the role.

We are Armed Forces friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.

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