Global Fleet Specialist

• Serve as the first point of contact for regional teams and field drivers, resolving routine inquiries related to vehicles, maintenance, approvals, and fuel cards.
• Monitor global telematics platforms to track asset utilization, driver safety trends, and vehicle performance, helping identify opportunities for improvement.
• Support fleet safety and compliance efforts with local, regional, and international requirements, including safety and environmental standards, in partnership with Regional Health and Safety Directors.
• Analyze fleet data and prepare reports on key performance indicators such as cost per vehicle, utilization rates, and incident trends.
• Coordinate onboarding and day-to-day transactional workflows with regional Fleet Management Companies and leasing partners.
• Review and reconcile fleet invoices, fuel spend, and maintenance charges across assigned regions to identify discrepancies before final management approval.
• Support incident management workflows by coordinating accident reporting, documentation, investigation follow-up, and corrective action tracking.
• Assist with the distribution and adoption of global fleet policies and standard operating procedures, helping regional teams stay aligned with corporate safety and sustainability guidelines.

• Associate or bachelor’s degree in business, logistics, supply chain, transportation, or a related field. Equivalent experience will also be considered.
• 2–4+ years’ experience in customer service, fleet administration, transportation, logistics, or a related operational support environment.
• Understanding of, or willingness to learn, the operational differences between North American, EMEA, and APAC fleet operations.
• Excel skills, including lookups, data validation, pivot tables, and organization of high-volume transactional data.
• Knowledge of fleet systems, telematics platforms, and data analysis tools.
• Patient, clear, and culturally adaptable communication skills to support frontline customer service requests from a diverse, global workforce.
• Administrative troubleshooting skills with the ability to identify data anomalies, billing errors, and process gaps.
• Experience reviewing invoices, fuel transactions, maintenance charges, or other high-volume billing data.
• Customer service mindset with a commitment to providing timely, helpful operational support to drivers and field managers.
• Collaboration skills with the ability to work effectively with regional teams, Fleet Management Companies, drivers, and internal stakeholders.
• Process discipline and attention to detail, with a focus on data accuracy, reporting quality, and timely follow-up on compliance activities.
• Ability to prioritize a high volume of incoming support requests across multiple regions and time zones.

Preferred Qualifications

• Prior experience navigating Fleet Management Company portals such as Element, Wheels, Holman, Ayvens, or Arval.
• Experience using telematics dashboards or fleet reporting tools to monitor utilization, driver safety trends, vehicle performance, or cost data

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