Manager Professional Services (Retail)

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.

Position Overview

Join our Madrid-based team as a Manager Professional Services, where you will lead client engagements, drive successful project delivery, and build strong customer partnerships. This is an exciting opportunity to combine people leadership, delivery excellence, and commercial oversight while working with global teams to deliver impactful solutions and exceptional client outcomes.

• Leading high-impact initiatives for enterprise banking and retail customers. 
• Influencing strategic decisions across complex, business-critical programmes. 
• Collaborating with global experts spanning technology, delivery, and product functions. 
• Shaping innovative solutions within cloud, digital banking, and self-service environments. 
• Accelerating career growth through leadership development and continuous learning. 
• Mentoring talented professionals while building high-performing, engaged teams. 
• Expanding industry expertise across software, payments, and financial technology. 
• Driving measurable business results with clear commercial accountability. 
• Engaging senior stakeholders and decision-makers across international organisations. 
• Solving complex challenges through diverse, cross-functional partnerships. 
• Contributing ideas that enhance operational excellence and customer success. 
• Working from our Madrid location while supporting international client engagements.

Essential

• Demonstrating 6–8 years of experience in Professional Services, project delivery, or client-facing technology environments. 
• Managing customer relationships and acting as a trusted point of contact for key stakeholders. 
• Leading cross-functional teams, including customers, contractors, and third-party suppliers. 
• Delivering software integration and/or business-to-IT transformation projects. 
• Applying strong project governance, controls, and delivery management disciplines. 
• Working with Agile, Scrum, or similar methodologies to achieve programme objectives. 
• Communicating complex business and technical concepts effectively in fluent English & Spanish, both written and spoken. 
• Holding a Bachelor's degree in Software Engineering, Information Technology, or a related field.

Desired

• Bringing people leadership experience, including coaching, motivation, and team development. 
• Utilizing MS Project, SAP PPM, or other enterprise project management platforms. 
• Demonstrating strong prioritisation, stakeholder management, and customer challenge skills within complex environments.

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