Senior Manager, Dispute Resolution and Cash Application

Expect more. Connect more. Be more at Diebold Nixdorf.  Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.

As the Senior Manager, Dispute Resolution & Cash Application, you’ll take ownership of the day‑to‑day operations for dispute resolution and cash application, serving as the go‑to expert in this space. In this role, you’ll play a key part in ensuring customer payments are applied accurately, resolving disputes efficiently, and directly improving cash flow performance.

You’ll report to the Global Delivery Leader, giving you strong visibility into strategic priorities, while partnering closely with the Transformation Lead. Together, you’ll have the opportunity to modernize processes by leveraging systems, automation, and AI—driving meaningful, sustainable improvements and shaping the future of how this function operates.

This role offers a chance to make a tangible business impact, lead operational excellence, and contribute to innovative transformation initiatives.

• Owns daily execution of global dispute resolution and cash application operations.
• Serves as primary SME for disputes, deductions, unapplied cash, and short pays.
• Leads resolution of complex and high‑risk disputes, partnering with cross-functional leaders.
• Drives reductions in aging disputes, unapplied cash, and past‑due receivables.
• Ensures strong internal controls and SOX compliance for cash and dispute processes.
• Acts as first line of defense for operational and control risks within the tower.
• Partners day‑to‑day with Transformation Lead to design and implement process, system, automation, and AI improvements.
• Acts as operational owner for cash application systems, lockbox, and bank integrations.
• Champions automation and AI, including intelligent cash application, automated matching, and dispute root‑cause analytics.
• Leads global teams, including shared services.
• Translates GDL strategy into measurable execution and cash outcomes.

• Bachelor’s degree in Accounting, Finance, or related field
• 8+ years in Dispute Resolution, Cash Application, AR
• Strong internal controls and SOX experience
• Hands‑on leadership in global operations and system implementations
• Experience managing captive and BPO teams 
• ERP, lockbox, and bank integration experience

Preferred Qualifications

• CPA, Public accounting and/or audit background
• ERP experience (both SAP and Oracle)
• Automation and AI exposure in cash or dispute processes
• Preference given to Candidates who reside within the Central or Eastern Time Zone to support team collaboration and business operations during core working hours.

The annual base salary range for this position is $130,000 to $145,000.  Actual compensation will depend on factors such as qualifications, skills, competencies, geographic location, and relevant experience. Certain roles may include additional components beyond base salary, such as incentive opportunities or other forms of variable compensation. Details of any such components will be discussed during the interview process and will be governed by the applicable plan documents.
 

Benefits 

• Health, Dental, and Vision Insurance 

• Life Insurance 

• Critical illness, Accident, and Hospital Indemnity Insurance 

• 401(k) Savings Plan 

• Health Savings Account 

• Leave of Absence Benefits 

• Paid Time Off 

The application window is expected to close July 14, 2026

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