Service Desk Representative

Provide phone call (inbound/outbound), email and technical support to Customers, Service Delivery Team Members, Field Associates, and Business Management Team Members, sharing in the responsibility of meeting customer service performance expectations.

• Interfaces with customers and internal departments and helps resolve basic to moderately complex inquiries.
• Proactively informs manager about potential problems and suggests improvement actions.
• Reports on faulty master data.
• Supporting customers and field service technicians via phone calls and email requests
• Supporting customers via internal toolsets and systems
• Participating in conference calls as required
• Escalating urgent service needs and related issues and concerns to appropriate management team

• Strong analytical and problem-solving skills
• Reliable and dependable
• Ability to use logic and understand business efficiency
• Demonstrate the ability to communicate (oral/written) effectively in English and French, interface with customers and function well within a team environment
• Experience and understanding using Microsoft Office Suite (Outlook, Excel, Word, Teams, etc)
• Ability to learn new systems/software in above average time frame
• Associate's degree preferred
• Experience in customer service, banking, call center, field service or high-volume production scheduling preferred

The annual base salary range for this position is 45,000 to 46,000. 

Actual compensation will depend on factors such as qualifications, skills, competencies, geographic location, and relevant experience. Certain roles may include additional components beyond base salary, such as incentive opportunities or other forms of variable compensation. Details of any such components will be discussed during the interview process and will be governed by the applicable plan documents.

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