Service Quality Manager

Expect more. Connect more. Be more at Diebold Nixdorf.  Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role. 

We are looking for Quality Manager who will be accountable for quality governance, audit readiness, and compliance within the Fleet Shared Service Center. You will own the Quality Management System (QMS) for the Vehicle Management Office (VMO), including quality governance, compliance, and continuous improvement. This role provides an opportunity for remote cooperation as well as option to participate in Warsaw office.

Responsibilities

• Manage and maintain QMS and Standard Work documentation
• Own and maintain quality and performance reporting dashboards
• Plan and conduct internal quality audits 
• Drive continuous improvement initiatives to reduce errors and improve service quality and SLA performance

Success Measures

• Audit success and closure rate
• Reduction of recurring errors and rework
• Continuously maintained and up to Date Standard Work
• Improvement of SLA Performance
• Compliance level with quality and process standards
• Accuracy, timeliness, and usability of quality reporting

Required Qualifications

• Experience in quality management, preferably in a shared service or operations environment
• Solid knowledge of audits and quality/compliance frameworks (ISO 9001 / ITIL / SIX Sigma is a plus)
• Strong analytical and reporting skills (advanced user of Excel)
• SAP knowledge/ experience is an advantage
• English communication on fluent business level
• Proactive, hands-on approach and effective collaboration

• Independency to drive initiatives forward with a minimal guidance, and self-starter attitude

   

We offer

• Contract of employment 
• Hybrid model of work
• Insight and Knowledge of cutting-edge technologies
• Various options for personal development (career paths, internal recruitment, training, assisting ad hoc projects etc.)
• Possibility to use foreign languages daily 
• Teamworking and supportive atmosphere
• Life insurance, private medical care, Multisport card
• 26 days of holiday regardless of seniority
• Cafeteria Program

Pay Transparency Statement

The monthly base salary for this position starts from 6,900.00 PLN gross to 9,900.00PLN gross. 

Actual compensation will depend on factors such as qualifications, skills, competencies, geographic location, and relevant experience. Certain roles may include additional components beyond base salary, such as incentive opportunities or other forms of variable compensation. Details of any such components will be discussed during the interview process and will be governed by the applicable plan documents.

More about us

Brightest minds + technology and innovation + business transformation 

The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.

–Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.

** To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes**

We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found here - https://www.dieboldnixdorf.com/en-us/about-us/global-locations

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