IT Support Administrator

United States·Maconmid

OtherAdministrator

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Quick Summary

Key Responsibilities

Respond to and resolve help desk tickets in Zendesk, keeping team members informed until issues are resolved Troubleshoot everyday technical issues including logins, printers, email, phones, Wi-Fi,

Requirements Summary

A commitment to the Company's Core Values Two to four years of experience in an IT help desk or computer support role Working knowledge of Windows and Microsoft 365 (Outlook, Teams,

Technical Tools

OtherAdministrator

Dietz Property Group is one of the Midwest's most respected owners and managers of multifamily and commercial real estate. Our teams excel at identifying investment real estate opportunities and realizing their potential. This demonstrated ability to reposition and effectively manage assets has consistently delivered outstanding results for investors and owners while providing rewarding careers for our amazing employees. We are dedicated to a set of core values which provide the foundation for learning and growing together while purposely creating value for our residents, team members and clients.

Responsibilities

~1 min read

→A commitment to the Company's Core Values
→Two to four years of experience in an IT help desk or computer support role
→Working knowledge of Windows and Microsoft 365 (Outlook, Teams, OneDrive)
→Strong written and verbal communication skills
→Valid driver's license and ability to travel to DPG properties
→Employment is contingent on a satisfactory background check
→Preferred: CompTIA A+, Network+, or a Microsoft certification, or actively working towards one
→Preferred: Experience with Microsoft 365 administration, Intune, or a remote management tool
→Preferred: Basic networking knowledge (Wi-Fi, switches, firewalls)
→Preferred: Experience in property management or with RealPage

This job may require you to lift up to 20 pounds, such as computer, printer, and network equipment
This position works within an office environment and will regularly utilize a computer/keyboard and phone. After the initial training period, this position may work remotely part time
Regular travel by car to DPG properties for on-site support and equipment installation
Occasional evening or weekend work for planned system changes or urgent issues
This job involves visiting properties which require walking outdoors and may require occasional climbing of stairs
Technological aptitude to support virtual communications and organizational management
Reading, writing, and researching are regular components of this position