Senior Renewal Representative

We're hiring a Customer Success Manager to own the commercial and relationship health of about 30 Digimarc customers across our Retail and Key Industries segments, ranging from $10K to $1M in annual value. Reporting to the Director, Revenue Operations, you'll carry the renewal number, close upsell within your book, and be the person customers call first and trust most. 

This is a high-impact role for a seasoned renewals leader who wants the authority to build the program the right way. Our post-sale motion is still being shaped, so your experience will define the renewal playbook, the QBR format, and the health signals the rest of the organization runs on. 

Travel: <15% 

• →Own the renewal number for your book, maintaining a rolling outlook and working each renewal on a deliberate lead-time runway 
• →Forecast your book accurately inside the weekly revenue cadence 
• →Serve as the customer's primary point of contact and advocate across Sales, Product, Engineering, Support, Legal and Finance 
• →Design and lead executive QBRs with top-tier accounts, covering adoption, value delivered against the business case, and roadmap alignment 
• →Set a lighter-touch cadence for the rest of the book that keeps every relationship healthy 
• →Track usage and adoption to spot at-risk accounts well before renewal, then build and run the mitigation plan 
• →Identify and close upsell within your accounts: additional volume, users and scope 
• →Source larger expansion (new business units, product lines, use cases) and hand it to Account Executives with qualification and a warm introduction 
• →Run the monthly and quarterly consumption cycle for usage-based customers, including true-ups and overage conversations 
• →Partner with Revenue Operations and Finance to replace manual usage tracking with a repeatable process 
• →Maintain accurate renewal and account data in Salesforce 

Required 

• 4-6 years in renewals, customer success or account management in enterprise B2B software, carrying a retention or renewal number 
• Direct ownership of a renewal book you've forecast, worked on a runway, and been accountable for 
• A track record of retention results and recognition for exceeding targets 
• Commercial confidence negotiating price, term and scope 
• Experience running executive-level QBRs, including when the relationship is under strain 
• Comfort using usage and adoption data to drive the customer conversation 
• Working command of Salesforce, with the discipline to keep your own data clean 
• The instinct to spot expansion and the discipline to hand it off cleanly 
• Comfort managing a wide account range, from $10K to $1M customers 
• Energy for building in an environment that is still being built 
• Strong plus: experience with consumption or usage-based models, including true-ups and overage 

Preferred 

• Experience in enterprise B2B SaaS. 
• Exposure to retail, CPG, or consumer brand customers. 
• Experience with quoting, order processing, or contract administration.