Collections Analyst

• Manage nominated Debtor Accounts to maximise cash flow/minimise bad debts through the credit management system

• Keep over 90-day debt at a low and manageable level by applying the escalation process

• Recommend nonpaid accounts to the Collections Supervisor for escalation to external debt collectors

• Promptly investigate and address Billing Queries raised by clients and use the available tools to chase for resolutions from internal sources

• Liaise with various internal departments to investigate and resolve billing queries in line with agreed SLAs.

• Manage customer relationships to a very high standard, written communication, taking conference calls and F2F meetings as required

• Engage the wider business when chasing/escalation accounts to ensure customer relations are maintained

• Ensure that any Unidentified or Unallocated Cash amounts are pursued and resolved in a timely manner

• Highlight any contractual terms which are unable to be supported automatically by the billing system

• Work independently with End Users and Operational Leads to fully define and map such company processes and procedures, highlighting existing controls, potential risks and current issues

• Suggest areas for alignment and process improvement

• Support and participate in Collections initiatives as required

• Assist with various Finance projects and 

• Carry out ad hoc tasks as required by the Collections Supervisor

Education & Experience

• Proven previous experience in a similar role

• Knowledge of standard accounting packages (ideally Financial Force & Oracle)

• Good problem-solving skills: a creative approach with the ability to develop new ideas

• Ability to produce work to a consistently high standard within tight deadlines

• Capability to work independently and as part of a team

• Ability to understand the importance of confidentiality and to ensure that confidentiality is maintained

• Demonstrated ability to operate software applications including MS Word, Excel (Intermediate), and Outlook

 Other Skills & Abilities

• Flexible and adaptable, self-motivated and a pro-active worker

• Excellent communication skills, oral and written

• Ability to communicate effectively to a variety of audiences

• Ability to manage multiple priorities and work within limited time constraints

• Excellent analytic capabilities with attention to detail

• Systematic & organised, with an ability to deliver to deadlines