Customer Service Engineer

As a Customer Service Engineer (f/m/d) in Düsseldorf, you will provide engineering support for monitoring, planned servicing and corrective maintenance on a range of critical data center infrastructure and associated equipment. You will manage routine plant inspections, act as a first-line response and ensure that all work is done in line with relevant regulations and our own processes and procedures. Conduct vendor management and act to maximize uptime/SLA (Service Level Agreement) and improve PUE (Power Usage Effectiveness).   

Within this function, you are acting with external and internal stakeholders such as Service Planning, Security, 3rd party suppliers and our customers.  

• Experienced in electrotechnical field, ideally authorized to manage electrical switch operations

• Minimum 2-3 years practical experience in an electro technical environment

• Fluent in German and English

• Following technical skills are highly preferred:

• Operation and maintenance of large scale electrotechnical systems

• Operation and maintenance of mechanical systems

• Maintenance of fire detection and suppression systems

• Maintenance of conveyor technique (elevators)

• Following soft skills are relevant for the role:

• Self-management, ability to manage multiple tasks, pro-active

• Stress resilience, ability to prioritize

• Ability to evaluate risk and solve complex solutions

Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, the company's global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx™) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents. To learn more about Digital Realty, please visit digitalrealty.com or follow us on LinkedIn and Twitter.

Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers. Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you’ll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We’ll also give you plenty of development opportunities so you can build a rewarding and successful career with us. This is an exciting time to join our business so apply now and make your mark on our future.

To learn more about Digital Realty, please visit digitalrealty.com or follow us on LinkedIn and Twitter

Our Operations team keeps our customers' infrastructure running safely and securely. We get plenty of opportunities to take on variety of tasks and develop our technical skills. From overseeing electrical power to cooling and fire suppression systems, our team plays a vital role in making sure everything in our data centers operates as it should.