Field Technician Associate

United States·Clevelandmid

OtherField Technician

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Quick Summary

Key Responsibilities

Install, maintain, and upgrade wireless internet equipment and services for residential and commercial customers. Perform solo installations for residential customers and Multi-Dwelling Units (MDUs).

Requirements Summary

DigitalC is a nonprofit technology social enterprise headquartered in Cleveland that has built and now operates America’s fastest-growing community-based broadband network.

Technical Tools

OtherField Technician

Responsibilities

~1 min read

→Install, maintain, and upgrade wireless internet equipment and services for residential and commercial customers.
→Perform solo installations for residential customers and Multi-Dwelling Units (MDUs).
→Route cables and wiring on the exterior of buildings while maintaining a neat and discreet appearance to ensure minimal visual impact.
→Operate a variety of power and hand tools safely and efficiently for installation and maintenance tasks.
→Diagnose and resolve networking issues to ensure a reliable internet connection for customers.
→Provide excellent customer service by addressing customer inquiries, explaining services, and ensuring customer satisfaction.
→Maintain accurate records of installations, repairs, and service requests.
→Adhere to safety protocols and guidelines to ensure a safe working environment.
→Ensure that installations meet DigitalC standards for quality and performance.
→Collaborate with two-person teams as needed to support larger installations and meet business demands.

Requirements

~1 min read

High school diploma or equivalent. A relevant technical or vocational certification is a plus.
No prior industry experience is required, but candidates with experience in installation, cabling, or networking will be given strong consideration.
Basic understanding of networking concepts and troubleshooting is a plus.
Excellent communication and customer service skills.
Ability to work independently and manage all aspects of the job.
Strong problem-solving and time management skills.
Physical fitness and the ability to work at heights and in various weather conditions.
Must be comfortable using ladders up to 30 feet for individual installations.
Must be comfortable using ladders up to 40 feet for two man team installations.
Valid driver's license and reliable transportation.