Dijital Team Pty Ltd1mo ago

L3 Cloud Engineer

Colombo · ColomboRemoteFull Timemid

EngineeringDevOps & InfrastructureCloud EngineerDevops EngineerInfrastructure & Cloud

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Quick Summary

Overview

The L3 Cloud Engineer will join the Technical Service Delivery Team, supporting both cloud and on‑premise environments. The focus of the role is on Microsoft 365 and cloud services,

Technical Tools

EngineeringDevOps & InfrastructureCloud EngineerDevops EngineerInfrastructure & Cloud

The L3 Cloud Engineer will join the Technical Service Delivery Team, supporting both cloud and on‑premise environments. The focus of the role is on Microsoft 365 and cloud services, combined with helpdesk escalations, advanced troubleshooting, and project-based tasks. This individual will be a senior technical resource, capable of handling complex environments and varied client needs.

Most of the work focused on helpdesk and MS365

Helpdesk work: ο new users and accounts setup, printer configurations, Network troubleshooting, new device setup, configuration and data migration, Migration of data from old to new devices, SharePoint, Intune, conditional access and other tasks

Troubleshooting issues with end clients

Phone and email/remote support

Remote IT support for our range of managed services customers, ranging from home users to local government entities

Cloud-focused support. That could be Microsoft 365 stack, it could be the configuration of DNS through to SSL Certificates. There will be on-prem infrastructure, as most customers are running Azure AD Sync.

Excellent DNS knowledge

Good understanding of Share Permissions, AD OU structure and NTFS Permissions

Kaseya Autotask PSA, CW Automate, CW Control and ITGlue are our primary tools

Ability to demonstrate your learning achievements

Willingness to upskill and develop your technical skillset

Requirement of 5+ years of IT Support Experience

Experience and demonstrated knowledge with Microsoft 365, including Exchange, OneDrive, SharePoint, Intune & Conditional Access

Prior experience of minimum 12 months within an MSP organisation where you are used to accounting for your time daily

Personal characteristic of Integrity above all else

Some formal IT qualification, we need to see your willingness and ability to learn

Optimistic - "The cup is half-full mentality"

Desired but not essential:

Demonstrated experience in varied environments with high-pressure situations

Sound Network Troubleshooting Skills

User support with Server 2016-2025

Experience with Autotask, Automate RMM, ITGlue or similar MSP Tools

Listing Details

Posted: March 11, 2026
First seen: March 26, 2026
Last seen: April 24, 2026

Posting Health

Days active: 29
Repost count: 0
Trust Level: 32%
Scored at: April 25, 2026

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Dijital Team Pty Ltd

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Dijital Team provides offshoring solutions for IT businesses, enabling them to build dedicated teams in Sri Lanka, promoting enhanced profitability and access to skilled resources.

Employees

125

Founded

2023

Domain

Jobs

External application · ~5 min on Dijital Team Pty Ltd's site

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