Member Services Supervisor

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  Assist and oversee the daily operation of Member Services.

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  Work closely with the Member Services Manager to uphold expected services levels.

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  Carry out any special projects deemed necessary by the Manager.

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  Oversee staff performance and coach and council staff as needed.

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  Assist with reservations, itineraries, travel, entertainment tickets, and general requests.

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  Oversee maintenance of the game room, movie theater, and organized workspace while assisting members and guests.

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  Answer incoming club phones and transfer where needed.

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  Maintain and update member app as well as additional various systems.

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  Assist with club communication to membership.

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  Promote club events to membership.

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  Assist members with specific questions and requests.

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  Update member profiles.

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  Greet members and guests by their last name.

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  Must be able to work extended hours and holidays.

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  Must be able to perform other duties as assigned by the Manager.

• High school diploma or equivalent. College degree preferred.

• At least 2 years of prior hospitality experience, customer service, and telephone experience.

• 1-2 years’ experience in a supervisory role.

• Must have an outgoing & well-spoken personality and be able to clearly interact verbally with members and guests.

• Must be responsible, dependable, outgoing, and friendly, as well as patient and courteous with members/guests and other co-workers.

• Must be able to take direction and complete tasks without the need for managerial follow-up.

• Must be efficient, detail oriented.  

• Must have strong communications skills.

• Must be self-motivated without supervision and able to think on their feet.  

• Must learn member names and use them as greeting members.

• Must have professional appearance and grooming.

• Must follow dress code/uniform policies.

• Operate a computer, copier, and other office equipment.

• Experience with Word, Excel, Power Point, Canva, Email, and a willingness to learn new computer programs that the Club utilizes.  

• Must be prepared to go above and beyond normal expectations on a daily basis as pertaining to the membership and their requests.  

• Positive attitude, professional demeanor, and exceptional communication and interpersonal skills to deliver service to members, guests, and team members.

• Must be able to work flexible work hours/schedule including evenings, weekends, and holidays. Long hours may be required due to business demands.

• Ability to work in a team environment.

• Ability to stay calm and focused during the busiest of times.

• Ability to read, write, speak, and understand English; additional languages preferred.

• Ability to meet the physical demands of the position including, but not limited to, working indoors and outdoors in all weather conditions, standing, walking, and moving for periods of greater than eight (8) hours, and lifting and carrying items sometimes greater than fifty (25) pounds.

Nestled in California’s desert paradise, The Madison Club is La Quinta’s most exclusive, private residential community, offering the finest golf and club facilities in an intimate and sophisticated setting. It is a place of effortless grace and charm with an ambiance of quiet sophistication, intimacy, and understated luxury. Offering a limited number of homes and memberships, The Madison Club is the modern interpretation of California’s classic old-line country clubs, offering five-star dining and member events, wellness and fitness amenities, and Discovery’s signature Outdoor Pursuits program. At The Madison Club, our employees use their personal talent, passion, and resources to meaningfully integrate with diverse cultures and communities. All while providing the highest level of member and guest services and contributing to the creation of unforgettable experiences. For more information about our club, please visit: https://madisonclubca.com/

Discovery Land Company is a U.S.-based real estate developer and operator of private residential club communities and resorts with a world-renowned portfolio of domestic and international properties. The mission of Discovery Land Company is to create one-of-a-kind environments that provide individuals and families the freedom, security, and resources to learn, grow, and play in some of the most beautiful places in the world. For more information about our company, please visit: http://www.discoverylandco.com.

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