Records Clerk

Division/Unit: Support Services/Records Management

Position Title: Records Clerk

Civil Service Title: Community Assistant

Salary Range: $41,300 - $41,300

• →Processing, facilitating, coordinating, and transporting, in a timely manner, customer requests for: 
  • →intake of case files and related materials. 
  • →retrieval and returning of case files and evidence to include pick-up and delivery. 
  • →disposal of records and evidence in accordance with the Office records retention schedule and legal requirements.
  • →provisioning of records supplies and shredding services.
• →Performing searches for records in internal electronic databases and physical filing systems.
• →Performing data entry in various internal electronic databases and physical logs to ensure the accurate record-keeping of files and tracking of requests.
• →Assisting with organizing and inventory evidence.
• →Driving Unit vehicles to retrieve and return records and evidence from various locations in the five boroughs.
• →Assisting with special records management related projects.
• →Performing other records related administrative duties including serving as a back-up to other Records Clerks as needed.

• 1  year of experience in a clerical/administrative role with a strong customer service focus, demonstrating excellent organizational, communication, and problem-solving skills.
• Possess a valid New York State driver’s license in good standing at the time of hire and maintain it in good standing throughout the duration of employment.

• Proficient in using the Microsoft Office suite of applications (e.g., Word, Excel, etc.).
• Possess excellent organizational skills.
• Possess excellent time management skills with the ability to multi-task, prioritize tasks, work with frequent interruptions, adapt to changes in workflow, and meet deadlines.
• Possess strong attention to detail and accuracy. 
• Possess strong communication skills.
• Possess strong customer service skills.
• Ability to follow directions and apply proper policies, procedures, and guidelines. 
• Ability to maintain confidentiality and handle sensitive information.
• Ability to lift boxes weighing 20 lbs. or more.
• Ability to drive a motor vehicle.

1. There are no formal education or experience requirements for this position. However, the ability to understand and carry out simple instructions is required. 
2. Candidates must be able to understand and be understood in English. For certain assignments, the ability to speak a foreign language may be required. 
3. For certain assignments the ability to perform specific physical tasks may be required.

• City Residency is not required for this position.

• Apply with a Cover Letter and Resume.

• Monday - Friday from 9:00 AM – 5:00 PM. 
• Must be able to work overtime, rotating schedules, and weekends, as needed.

• Current office employees: To be eligible for a transfer or promotion, staff must have already served at least one (1) year in their current unit/bureau/department and be in good standing. In addition, must meet the minimum and additional qualifications of the position.
• Authorization to work in the United States is required for this position.

• As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.