Utility Service Worker I - (26-SS-814003-189)

The intent of this job description is to provide a representative summary of the major duties, locations, and responsibilities performed by incumbent(s) in this job. Incumbent(s) may not be required to perform all duties in this description, and incumbent(s) may be required to perform work-related tasks other than those specifically listed in this description. This job description is not a “contract” between the employee and the Authority. The job duties and essential functions may be changed at the discretion of the General Manager. 

At DC Water, we provide more than 700,000 District of Columbia residents and 24.6 million annual visitors with essential water, wastewater, and stormwater services. DC Water also provides wholesale wastewater treatment services for 1.8 million people in Montgomery and Prince George's counties in Maryland, and Fairfax and Loudoun counties in Virginia. We aspire to be known for superior service, ingenuity, and stewardship to advance the health and well-being of our diverse workforce and communities. To achieve this vision, we commit to our shared mission every day—exceeding expectations by providing high quality water services in a safe, environmentally friendly, and efficient manner.

This is an entry-level position and the incumbent works under the guidance of higher-grade employees. As a crew member, the incumbent performs manual and technical activities to support the operation, monitoring, and maintenance of the water distribution and sewer collection systems. Major activities of the crew include, but not limited to, performing investigations and inspections; repair, replacement and lining of mains and service lines, laterals, taps, fire hydrants, valves, catch basins; etc.

• Performs limited tasks to support the general maintenance and repair activities of the water distribution and sewer collection systems. Under the guidance of a higher grade employee, performs various assignments from day-to-day to include, but not limited to, assisting in the repair and maintenance of mains and service lines, laterals, taps, fire hydrants, valves, catch basins, etc.

• Performs limited manual tasks when accompanying higher grade employee during the inspection and investigation of the water and sewer systems in response to water leaks, sewer problems, service backups, service breaks, meter malfunctions, billing issues, and other customer complaints.

• Performs limited manual and technical activities as part of the crew during emergency and scheduled work. Emergency and scheduled work may include shutting off mains; cleaning of catch basins, raising and lowering manholes, bringing cleanouts and other assets to grade; constructing and installing manholes and cleanouts.

• Distributes and serves appropriate notifications to customers including, but not limited to, service interruptions water shut offs, no parking signs and verbal and written communications, as applicable.

• Operates Authority vehicles as an essential function of the position. Maintains vehicles and/or equipment in a clean and orderly manner. Reports any operating deficiencies to the appropriate Authority personnel. As needed, operates various types of equipment and non-CDL vehicles to accomplish work.

• Complies with applicable safety rules and regulations relating to confined space, traffic control, excavation work, etc. Assists in the installation of traffic control excavation and confined space safety devices.

• Utilizes various equipment and works along with higher grade worker in determining the location of underground structures and leaks.

• Assists in preparing daily work reports recording field data and accurate description of work.

• Cleans and flushes sewer lines, assists in televising sewer mains using closed circuit TV camera system.

• May use mobile telephones and two-way radios, pagers, and other communication devises.

• Cleans and restores work sites after jobs are completed to ensure that worksites are left in a safe, clean and acceptable condition.

• Performs other related duties and projects as assigned at the direction of the immediate supervisor.

Supervisory Responsibilities: N/A

Key Working Relationships: Interacts with co-workers in the department and throughout the Authority, business and property owners, and the general public.

The qualifications listed below are representative of the knowledge, skill, and ability necessary for an individual to perform each essential responsibility satisfactorily. Reasonable amounts of training are provided.

Required Skills & Qualifications

Preferred Skills & Qualifications

*The work environment characteristics described in the physical requirements section of the required skills & qualifications table are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities. 

At DC Water, our people make us an industry leader. Join a group of thinkers, innovators, and problem solvers focused on protecting life’s most precious resource in the nation’s capital.

• Take pride in your work. We provide an essential service and do work that matters. A career at DC Water is an exciting opportunity to help improve the environment and make a lasting difference for the community.
• Connect to a strong culture. Everything we do is grounded in our shared values—accountability, trust, teamwork, customer focus, safety, and well-being.
• Be your true self. We are an inclusive organization that embraces diversity, and we recognize and celebrate employees’ individuality and unique contributions.
• Build your skills and career path. We are committed to developing a future-ready workforce by helping our employees develop skills for the jobs of tomorrow.

We are proud to be an EEO/AA employer M/F/D/V.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

     The Americans with Disabilities Act prohibits discrimination against “qualified individuals with disabilities.”  If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email complianceada@dcwater.com.