Benefits Supervisor

About the Company 

EPAY Systems, a Vensure Employer Solutions company, is a leading SaaS provider of human capital management technology and services designed to help small to enterprise businesses better manage their workforce. Our solutions include recruiting and applicant tracking, new hire onboarding, benefits administration, HR management, time tracking, workforce management, payroll processing, tax management, performance management, ACA reporting, COBRA 

administration, and more. Notable clients of EPAY include organizations such as the US Army, FOX Studios, Disney Studios, ABN Network, CSI, Harvard University, and ISS Group, among others. To know more about us, visit us at www.epaysystems.com. 

Position Summary 

This position is responsible of guaranteeing the good client service, assisting the Administration team with calls, emails and live chat. They will be contacting clients, employees and carriers. Giving information about their current benefits and helping them through plan setup and coverage continuity. Contacting carriers to solve issues with employee benefits and active plans.  

Essential Job Functions: 

Answering and responding to inbound escalated calls 

Responding to escalated emails and live chat inquiries 

Troubleshoot and research to resolve requests 

Resolve complaints and issues 

Escalate issues to supervisors and managers 

Use the internal knowledgebase to quickly answer inquiries 

Knowledge, Skills, and Abilities: 

Knowledge of customer service best practices 

Skilled in documentation and note-taking during calls 

Excellent data entry skills 

Empathetic and personable call demeanor 

Proficient English writing skills 

Work well under pressure and with various personalities 

Education and Experience: 

Minimum 4 years of experience working in a professional office environment. Previous experience in customer service, a call center, PEO, payroll, taxes, benefits, human resources or equivalent is a bonus. 

4-year college degree or equivalent work experience. Equivalent combination of education and experience may be substituted in lieu of degree.

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