Member Services Representative

Pa-Bethlehem-mid

Finance & AccountingPersonal Banker

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Quick Summary

Key Responsibilities

Answer phones in a friendly manner and assist callers with a variety of questions. Check members into the system. New member sign-up. Take prospective members on tours.

Technical Tools

Finance & AccountingPersonal Banker

Benefits:

Free uniforms
Health insurance
Opportunity for advancement
Training & development

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

Greet members, prospective members and guests, providing exceptional customer service.
Handle all front desk related activities including:
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members into the system.
- New member sign-up.
- Take prospective members on tours.
Facilitate needed updates to member’s accounts.
Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

Customer service background preferred.
Basic computer proficiency.
A passion for fitness and health.
Upbeat and positive attitude!
Punctuality and reliability is a must.
Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
Strong listener with the ability to empathize and problem solve.
Demonstrate diplomacy in all interactions while using appropriate behavior and language.
High School diploma/GED equivalent required.
Must be 18 years of age or older.

Physical Demands

Continual standing and walking during shift.
Continual talking in person or on the phone during shift.
Must be able to occassionally lift up to 50 lbs.

Salary between $8.50/hr to $9.50/hr

Location & Eligibility

Where is the job

Pa-Bethlehem-

On-site at the office

Who can apply

Same as job location

About this job

Pay per year: ≈ $17,680–$19,760 a year; 54% below the $41,080 median for Personal Banker jobs on Jobera (638 salaries).
Posted: 2 days ago
Employer: has 6 open jobs on Jobera.