Dlocal1mo ago

Incident Management Analyst

Barcelona · Barcelona (hybrid) · BarcelonaHybridFull Timemid

OtherIncident Management Analyst

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Quick Summary

Overview

Why should you join dLocal? dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets.

Technical Tools

OtherIncident Management Analyst

Why should you join dLocal?

dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the world’s fastest-growing, emerging markets.

By joining us you will be a part of an amazing global team that makes it all happen. Being a part of dLocal means working with 1000+ teammates from 30+ different nationalities and developing an international career that impacts millions of people’s daily lives. We are builders, we never run from a challenge, we are customer-centric, and if this sounds like you, we know you will thrive in our team.

We are looking for an Incident Support Analyst to join our Operations Payins team, who will be responsible for monitoring and supervising the performance of our local partners, and escalating every downtime that could affect dLocal’s performance in a timely and urgent manner.

Monitor and supervise the performance of our local partners.

Attend the alerts and communicate with our providers, in order to ensure the issues are attended with the needed sense of urgency.

Meet the defined escalation policies and procedures in order to make sure issues are solved in the most efficient way.

Report incidents internally and externally.

Bachelor's degree in any Technical area completed or in progress.

Demonstrable ability to remain calm and effective during higher downtimes as well as excelling at prioritization and evaluation of situational urgency (meet the defined escalation policy).

High proficiency in communicating technical issues to technical and non-technical audiences.

Hands-on knowledge with the following tools: Data Analysis (Kibana, Looker, Coralogix) and Reporting and SQL.

Be methodical, committed to the role to be performed, and a vocation for service.

Self learn abilities and interests

Advanced/Fluent Spanish and English.

Portuguese is a plus.

Availability to work on a flexible schedule for incident support and management.