1mo ago

Desktop Executive - Support (R-19817)

Mumbai - IndiaContingent Worker: Full Timemid
OtherSupport
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Quick Summary

Overview

Designation: Desktop Specialist.Function: IT.SBU: Technology.Location: Mumbai Payroll: Partner's Payroll Provide Level 1 & 2 desktop support for Windows 11 and macOS devices, including laptops,

Technical Tools
OtherSupport
Designation: Desktop Specialist.
Function: IT.
SBU: Technology.
Location: Mumbai
Payroll: Partner's Payroll
  • Provide Level 1 & 2 desktop support for Windows 11 and macOS devices, including laptops, desktops, and peripherals.
  • Troubleshoot hardware, OS, application, VPN, Wi-Fi, certificate, and access-related issues through remote and onsite support.
  • Manage incidents and service requests in ITSM tools, ensuring timely resolution and adherence to SLAs.
  • Perform device provisioning, imaging, upgrades, refreshes, software installations, and redeployments.
  • Support Microsoft 365, Teams, Outlook, security applications, and other approved enterprise tools.
  • Maintain IT asset inventory, device audits, user account support, and compliance with security policies.
  • Collaborate with Security, Network, and Identity teams while supporting technology rollouts, office moves, and knowledge-sharing initiatives.
  • 2-4 years of experience in Desktop Support, End User Computing (EUC), or IT Operations, supporting Windows 11 and macOS environments.
  • Strong expertise in PC/Mac hardware troubleshooting, break-fix support, device provisioning, and peripheral management.
  • Hands-on experience with ITSM platforms, remote support tools, software deployment, and device lifecycle management.
  • Good understanding of networking fundamentals, including Wi-Fi, VPN, DNS, certificates, and connectivity troubleshooting.
  • Excellent customer service, communication, and stakeholder management skills with a strong focus on SLA adherence.
  • Proven ability to prioritize workloads, resolve issues efficiently, and demonstrate ownership, accountability, and attention to detail.
  • Diploma or Bachelor's degree in IT/Computer Science or related field; Microsoft, Apple macOS, and ITIL certifications are an added advantage.

    • Location & Eligibility

    Where is the job
    Mumbai - India
    Hybrid, some on-site time required
    Who can apply
    Same as job location

    About this job

    Posted
    51 days ago
    Employer
    has 116 open jobs on Jobera in 5 countries.

    Listing Details

    Posted
    August 25, 2026
    First seen
    August 28, 2026
    Last seen
    October 15, 2026

    Posting Health

    Days active
    47
    Repost count
    0
    Trust Level
    31%
    Scored at
    October 15, 2026

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    Desktop Executive - Support (R-19817)
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