Patient Care Coordinator - Physical Therapy clinic

United States·San Diegomid

OtherPatient Care Coordinator

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OtherPatient Care Coordinator

We are seeking an experienced and highly professional Patient Care Coordinator who is passionate about delivering exceptional patient experiences and maintaining efficient front-office operations in a busy healthcare environment. This role is ideal for a motivated healthcare professional who thrives in a fast-paced setting, takes ownership of their work, and values teamwork, accuracy, and patient-centered care.
As the first point of contact for our patients and referral sources, this position plays a critical role in ensuring a smooth and welcoming experience from the moment a patient contacts our office through the completion of their care. The ideal candidate brings strong organizational skills, excellent communication abilities, and prior experience working in a medical front office, preferably within outpatient rehabilitation or a specialty clinic setting.
We are looking for someone who is proactive, dependable, and committed to building long-term relationships with patients, clinicians, and the community while contributing to the continued growth and success of our organization.

ProActive Physical Therapy is currently seeking a Full-Time Patient Care Coordinator for our Rancho Bernardo clinic, in San Diego, CA, where our "together we're better" philosophy creates a culture that makes coming to work enjoyable for everyone.

Key Responsibilities

Provide a warm and professional welcome to all patients and visitors
Deliver exceptional customer service and patient support throughout the care process
Communicate effectively with patients, clinicians, referral sources, and internal departments
Guide patients through visit preparation, electronic forms, paperwork, and appointment expectations
Ensure accurate patient registration and data entry within the EMR system
Review patient charts for completeness and accuracy
Manage patient scheduling and appointment optimization to maintain clinic efficiency
Coordinate communication with referral sources and assist with follow-ups
Answer and triage incoming phone calls in a professional and timely manner
Collect copays, patient balances, and verify insurance information
Perform scanning, faxing, and other administrative duties
Support clinicians and assist with patient care coordination when needed
Maintain organized documentation and ensure compliance with office procedures

Preferred Qualifications

1–3+ years of experience in a medical front office, patient coordination, or healthcare administration role
Experience in Outpatient Rehabilitation, Physical Therapy, or a specialty clinic strongly preferred
Strong knowledge of insurance benefits verification and common insurance terminology
Proven ability to manage high patient volumes while maintaining accuracy and professionalism
Excellent customer service, communication, and interpersonal skills
Strong organizational, multitasking, and problem-solving abilities
Comfortable working collaboratively within a team-oriented clinical environment