Staff Cloud Architect (Delivery) - LATAM

Forward Deployed Engineers (FDEs) sit at the intersection of customers, cloud platforms, and DoiT Cloud Intelligence™. In the Delivery capacity, FDEs are embedded technical partners for existing customers, focused on:

• Making DCI trusted and indispensable in day-to-day cloud operations
• Removing technical barriers to adoption across cost, reliability, security, and performance
• Turning one-off solutions into reusable patterns ("Gravel Roads") that improve both customer outcomes and the product
• FDEs operate as part of integrated account teams or as pulled FDEs, working closely with Customer Success Managers (CSMs), Account Managers (AMs), Technical Account Managers (TAMs), other FDEs, and Product Support Specialists (PSS) to deliver impactful outcomes across customer segments and tiers.

• Build, lead, and manage a strong team of Cloud Architects/FDEs that help customers design, deploy, and optimize production-grade cloud workloads on AWS, Google Cloud, and/or Azure.
• Ensure your team serves as the primary technical delivery partner for customers, with a focus on CloudOps/FinOps, reliability, security, and performance.
• Act as an escalation point for complex cloud topics and ensure high-quality, well-explained resolutions.
• Drive your team to plan and deliver structured engagements such as cost optimization workshops, architecture deep dives, security/reliability reviews, and product adoption sessions.

• Shift your team's model from reactive to proactive
•  by driving signal-based outreach (usage, health, roadmap gaps, known risks).
• Embed FDEs into account teams and ensure they participate in defined account activities -  TKOs, quarterly reviews, objective setting, and customer syncs.
• Coordinate with TPOs, CSMs, AMs, TAMs, and other FDEs to deliver measurable impact across customer segments.

• Coach your team to become experts in DCI - Cloud Analytics, Insights, Cloud Composer, CloudFlow, DataHub, and Enterprise Platforms such as PerfectScale and SELECT and use these tools hands-on with customers.
• Drive your team to embed DCI into customers' FinOps, observability, CI/CD, and governance workflows.

• Foster a builder culture: expect every FDE to turn one-off customer solutions into reusable patterns - playbooks, Terraform modules, CloudFlow templates, Composer Recipes, and internal docs or build products alongside our R&D team.
• Ensure your team provides structured feedback to Product and Engineering on product gaps, friction points, automation and improvement opportunities.
• Support the FDE model by enabling FDEs to partner deeply with R&D and product stakeholders

• Provide technical leadership and guidance to team members, fostering a culture of innovation, collaboration, and continuous learning.
• Mentor and coach FDEs, providing regular feedback and performance evaluations to drive career development and growth.
• Drive team engagement, define clear role expectations, and align individual growth plans with the FDE career ladder.
• Lead the OKR process for the team, including setting, tracking, and ensuring alignment with broader company objectives.

• 10+ year of experience architecting, developing, and troubleshooting internet-scale, production-grade distributed systems
• 5+ year of experience in cloud environments such as Amazon Web Services and/or Google Cloud with the focus on selecting appropriate tools to tackle the business problem at the right scale
• Proven people leadership experience
• Experience with container technologies, e.g. Kubernetes
• Experience with networking, e.g. TCP/IP, routing, network topologies, and VPN
• Experience with Linux operating systems administration and internals such as filesystems, system calls.
• Great verbal and written communication skills, as well as presentation skills in English

• AWS Certified Professional Solution Architect
• Some experience in software development in one or more languages such as Java, Python, PHP, Go, or Rust; as well as shell scripting

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Benefits for full-time employees include:

• Unlimited Vacation
• Flexible Working Options
• Health Insurance
• Parental Leave
• Employee Stock Option Plan
• Home Office Allowance
• Professional Development Stipend 
• Peer Recognition Program

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