Claims Manager - Auto Unit

Company Overview

Donegal Insurance Group is an insurance holding company whose insurance subsidiaries offer personal and commercial property & casualty lines of insurance.

Headquartered in Lancaster County, Pennsylvania, along with four (4) regional offices located in: Athens, GA, Grand Rapids, MI, and Albuquerque, NM, our steady growth and successes have allowed us to establish a culture of which we're proud. Check out our Glassdoor profile where our rating speaks for itself.

At Donegal, our values are founded on supporting the independent agency system, providing best-in-class service, and building relationships customers can trust. By joining the Donegal family, you would be joining a team of dedicated, hard-working employees, all with a common goal of providing peace of mind to our policyholders and being there when it matters most.

Job Summary

Donegal Insurance Group has an opportunity for a Claims Manager to lead our Auto Claims team. The Claims Manager is responsible for the overall management, performance, and operational effectiveness of the Auto Claims team, ensuring claims are handled in compliance with established company standards and guidelines. The Claims Manager is responsible for developing and supporting Supervisors, monitoring department performance, ensuring consistent claim-handling practices, managing resources and expenses, and promoting the timely and effective resolution of claims.

Based on additional education, experience, and leadership responsibilities, this position may be offered as an Assistant Vice President level role.

Responsibilities and Duties

• Manage, lead, and develop assigned Claims Supervisors, providing direction, coaching, and support to ensure effective claims operations.
• Establish clear performance expectations and accountability standards for Claims Supervisors and their respective teams.
• Monitor the overall handling of property and casualty claims to ensure compliance with company standards, policies, procedures, and applicable laws and regulations.
• Review claim-handling practices and file activity to identify trends and opportunities for improvement
• Establish and monitor departmental goals, objectives, and performance standards.
• Monitor workloads, staffing levels, productivity, and resource allocation to ensure an efficient and effective claims operation.
• Modernize claim operations and Improve efficiency and customer experience by evaluating, recommending, and implementing emerging technologies.
• Encourage and support Guidewire Cloud and Artificial Intelligence (AI) department initiatives.

Qualifications and Skills

• Minimum of 5 years of Insurance or Insurance related experience
• Minimum of 3 years of claims management experience
• Bachelor’s Degree with a background in insurance
• Possess strong technical claims handling skills, results oriented with strong investigative abilities

Competitive Benefits Package

Donegal Insurance Group offers a comprehensive benefits package for all full-time, permanent positions including:

• Medical, Dental, and Vision Coverage: Available to you and your dependents. Coverage begins the first of the month after start date.
• 401(k) with the first 3% matched at 100%: the next 6% is matched at 50%
• Paid Time Off: Paid vacation, sick days, paid holidays, & bereavement days
• Career Development: Including college partnership discounts and industry designation(s) reimbursements

Additional benefits include company-paid basic life insurance; short & long-term disability insurance; employee stock purchase plan; and employee assistance program (EAP). Learn more about our full benefit offerings by visiting our Benefits page.

Who We Are

Donegal Insurance Group provides commercial and personal insurance products through a network of independent agents in 21 states and across several regions of the U.S. In Texas, Colorado, Utah, New Mexico and Arizona, business is conducted under the Mountain States Insurance Group name; and in Michigan, business is conducted under the Michigan Insurance name.

Headquartered in Lancaster County, Pennsylvania, along with four (4) regional offices located in: Athens, GA, Grand Rapids, MI, Albuquerque, NM, and Glen Allen, VA, our steady growth and successes have allowed us to establish a culture of which we're proud. Check out our Glassdoor profile where our rating speaks for itself:

By joining Donegal, you would be joining a team of dedicated, hard-working employees, all with a common goal of providing peace of mind to our policyholders and being There when it matters most.™.

Work Arrangement

With each department and position being different, the work arrangement for a specific position will be reviewed with candidates during a initial phone screening. For a position not requiring an onsite expectation at one of our offices, the ideal candidate must live within our Donegal footprint. Current approved states are: AL, AZ, DE, FL, GA, IA, IL, IN, MD, MI, MN, MO, NC, ND, NE, NH, NJ, NM, NY, OH, PA, SC, SD, TN, TX, UT, VA, WI, and, WV. (Please note, this list is subject to change without notice.)

E-Verify

Donegal Insurance Group participates in E-Verify in the following states: Alabama, Arizona, Florida, Georgia, Louisiana, Mississippi, Nebraska, North Carolina, South Carolina, Tennessee, and Utah. If you reside in one of the listed states, please review the "Notice of E-Verify Participation" and the "Right to Work Poster" on the links below:

• Notice of E-Verify Participation Poster (English and Spanish)
• Right to Work Poster (English and Spanish)