Associate, New Verticals - Grocery Merchant Strategy & Operations

Our New Verticals team launched in 2020 with the purpose of delighting our customers and empowering local communities outside of just restaurants. Since then, we’ve launched Grocery, Convenience, Alcohol, Retail, and DashMarts while also building merchant services, dasher tooling and consumer products. New Verticals is the growth engine of DoorDash’s business and we are continuing to build and scale new businesses everyday! Grocery is one of our highest priority, most complex verticals that is key to acquiring consumers to new verticals outside of just restaurants. 

We are hiring an Associate on our Grocery Merchant Strategy & Operations teams to drive growth in our enterprise grocery business. In this role, you will drive key initiatives supporting some of our largest merchants on the platform. This role will be highly dynamic, and a given day may include deep analysis of a customer journey, ideating and setting up a test for a new growth bet that you wish to productize, building a point of view on the financial viability of a new initiative or deal. 

You will partner closely with product, engineering, finance, analytics and sales / business development to bring these initiatives to life! The best operators today are rapidly generating new ideas, taking ownership over metrics and moving them in the right direction through building product visions, synthesizing complex analyses and testing every idea — all while leveraging AI to uplevel how we operate. We expect you to stay at the forefront of how AI is reshaping the work, actively exploring new tools, automating repetitive workflows, and finding ways to do in hours what used to take weeks.

You will report into a Manager on our New Verticals Strategy & Operations team and be an individual contributor position. We operate in a hybrid model and spend a few days a month in person together. 

• Strategize. From first principles, you’ll develop the optimal strategy for best serving all sides of the marketplace - dashers, merchants and consumers.
• Operate. Own tracking dashboards and manage week over week metrics to drive high quality operations.
• Analyze. Build models using spreadsheets, SQL to evaluate the economic, operational and strategic costs and benefits of various programs and experiments.   You’ll use AI every day to accelerate and deepen that analysis.
• Experiment. You’ll transform strategies into operational experiments, product features and net-new tooling that create measurable outcomes.
• Build with AI. You'll use AI tools to automate manual processes, build new prototypes and develop product visions. You'll be expected to push the boundaries of what's possible with AI in your day-to-day work, and share what you learn with the team.
• Lead, collaborate and Influence. You’ll partner with and influence cross-functional teams including growth, quality, finance, product and engineering to launch initiatives to the finish line. 

• You have 1-3+ years of experience. You’ve succeeded in similar cultures that are highly analytical and cross-functional (whether in tech, operations, strategy, consulting, banking, or a related experience).
• You are an owner. You're always looking for opportunities to better your work product and own the outcome – both the good and the bad
• You're entrepreneurial. You have a bias for action and are able to build things from the ground up.
• You’re analytical. You let data win arguments, and you’re comfortable pulling your own data in SQL and building models in spreadsheets.
• You solve problems from first principles. You have a talent for synthesizing complex problems, can translate high-level goals into actionable plans, and enjoy implementing a process
• You’re equally comfortable operating at 10,000 feet and 1 foot. You don’t hesitate to get in the weeds and operate at the lowest level of detail, but you’re just as comfortable thinking long-term and inspiring a team.
• You’re unafraid of ambiguity. Rapid change and learning is exciting to you, and you thrive in ambiguous, startup environment
• You're energized by AI tools — and you actively experiment with them. You don't wait to be told how to use a new tool; you’re already exploring tools like Claude, Cursor, Gemini and more. You bring a builder's mindset to AI: using it to automate the repetitive, accelerate the analytical, and unlock work that would otherwise require a larger team. You're comfortable with a role whose scope will continue to shift as AI becomes more capable, and you see that as an opportunity rather than a threat.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

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The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144.
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