Manager, Forward Deployed Services

A modern, AI-native platform for physical product businesses to manage the flow of goods, dollars, and data in real time, across:

• Procurement

• Inventory

• Orders

• Fulfillment

• Finance

You'll manage a team of Forward Deployed Product Managers, setting the standard for quality and pace while staying in the weeds alongside your team. This is a player-coach role - you're not just directing, you're doing.

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  Lead a team of FDPMs across a portfolio of upper mid-market and enterprise clients — you're accountable for team output, client outcomes, and individual development

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  Stay hands-on across the end-to-end post-sales lifecycle: discovery, design, implementation, and go-live — this is a player-coach role and you'll be in the work, not above it

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  Own the success of Doss's most complex client relationships; your portfolio is a direct reflection of your team's execution

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  Conduct and lead cross-functional deep dives across customer organizations to map end-to-end business processes and workflows

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  Drive and contribute to new product capabilities that support Doss's push to upper mid-market and enterprise

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  Set the standard for best-in-class practices and processes across the team — build what doesn't exist, improve what does

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  Translate process flows into product design and configuration within the DOSS platform

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  Partner with technical teams on integrations and data migrations

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  Lead the portfolio through UAT, training, and go-live support across your portfolio; build relationships that drive retention and expansion

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  Coach your FDPM on client management, problem-solving frameworks, and delivery quality — and create the feedback loops that accelerate their growth

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  Drive automation and AI-forward improvements to Doss's product and customer lifecycle processes — we're an AI-native company and team

• 5+ years of leadership experience in engineering, consulting, finance, operations, product operations, or technical program management — leading or mentoring others; ERP experience is a major plus but not a requirement

• Systems Thinker. Everything in our business is highly interconnected across people, process, and technology. You can traverse it, untangle it, and put it back together — and you can teach others to do the same.

• Player-Coach Mentality. You lead by doing. You're not the person who delegates everything and manages from a distance — you roll up your sleeves, model the work, and hold the bar.

• High-Intensity. You've thrived in high-pressure environments — startups, consulting, finance — and that's a real preference, not a stated one.

• Technical from First Principles. You can grok hard engineering and logic problems from intuition, not memorization — and you can break them down for your team.

• Intellectual Firepower. You cut through noise, synthesize fast, and make good calls under ambiguity.

• Strong analytical mindset; SQL experience is a plus (not required)