Cleaning & Safety Service Ambassador

Under the direction of the Shift Operations Supervisor, Operations Manager (OM), and Director of Services, the Service Ambassador will act as a “Liaison” for the downtown neighborhoods, providing safety and cleaning services within the Clean & Safe 280 block service area in Downtown San Diego. Becoming the eyes and ears for property owners, business owners, and residents, ensuring Downtown is Clean & Safe. Service Ambassadors will proactively patrol assigned neighborhoods in a vehicle, responding to service requests in person or through the Clean & Safe mobile app. Service Ambassadors will work directly with emergency response personnel, service providers, and local law enforcement daily. While also providing cleaning services along the public right of way, duties include sweeping, trash removal, and doggy bag dispenser refill. Service Ambassadors will also actively engage with the community in a positive and productive manner, providing top-quality customer service to all visitors and members of the Downtown San Diego community.

• Provide excellent customer service assistance to residents, business owners, tourists, and other patrons navigating the Downtown San Diego area
• Actively patrol downtown neighborhoods regularly, establishing order and presence throughout the Downtown San Diego community
• Check in daily with neighborhood residents, business owners, property owners, and private security
• Compose, maintain, and present detailed reports of incidents and accidents, notating damages, theft, or any other irregular activity
• Investigate and report suspicious activities related to panhandling, public intoxication, loitering, aggressive individuals, nuisance crimes, as well as any suspected criminal activity
• Provide “BOLO’s” reports/information (be on the lookout) based on the needs of each property to the Shift Supervisor.
• Assist Clean Ambassadors with securing areas for cleaning duties during special projects, power washing requests, and block face cleanings.
• Provide directional assistance and walking escort for employees, residents, and visitors as needed
• Clean, maintain, and operate issued equipment, including bikes, vehicles, phones, and radios
• Compile daily statistics using Eponic work logs, recording service requests
• Complete quarterly training and field training under the direction of the Shift Supervisor.
• Perform quality assurance duties as directed
• Real-time reporting and submittal of incident reports, employee accidents, vehicle accidents, and emergency responses.
• Refer outreach services to those in need through the 211-referral process for the DSDP Unhoused Care Team
• Report any trip hazards, day burners, lights out, unattended property or other City of San Diego correspondence via the get it done app or by contacting the Street Divisions Department via phone.

• Remove graffiti and stickers on public property, such as stop signs, light poles, sidewalks, and utility boxes.
• Enhance street furniture and tree grates by cleaning, painting, and deodorizing the surfaces.
• Sweep and mop sidewalks and curbs, including removing human and animal waste
• Lift heavy trash bags (up to 50 lbs.) and empty public trash receptacles
• Pick up any illegally dumped trash reported by businesses or property owners
• Perform landscape cleaning which involves raking leaves and removing weeds
• Respond to cleaning calls from businesses and property owners
• Participate in daily line-ups and safety readings/stretches for cleaning personnel
• Conduct daily inspections of equipment before and after use
• Clean, maintain, and operate issued equipment, including bikes, vehicles, phones, and radios
• Perform quality assurance duties as directed
• Compile daily statistics using Eponic work logs, recording completed work orders
• Complete quarterly training under the direction of the Shift Supervisor
• Perform other tasks as assigned by the Executive Director, Senior Program Director, Director of Services, Operations Manager, and Shift Supervisor.

• Adhere to all local, state, federal guidelines, and laws. (i.e. HIPAA, OSHA, FLSA, traffic laws)
• Adhere to all of the DSDP policies and procedures
• Answer all calls and radios communication, in a polite and professional manner
• Use company telephone for data collection (Eponic) and timecard features (Paylocity)

**Please note this job description is not designed to cover or contain a comprehensive listing of all the activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.**

• Valid U.S. Driver’s License and clean driving record (REQUIRED)
• 3+ years’ experience in Security field, Guard Card certified
• 2+ years of cleaning experience or equivalent
• Valid CA Guard Card; current CPR/First Aid certification required
• High School Diploma or GED
• Ability to work varied hours, including weekends and holidays.
• Outstanding customer service skills, in person and electronically (radio/ phone)
• Hospitality experience a plus
• Strong verbal communication and listening skills
• Ability to speak, read, and write in English. Bilingual or Multilingual a plus
• Knowledge of legal guidelines for area security and public safety

This position is contingent on successfully passing a:

• Criminal Background Check,
• Pre-employment Drug Screening,
• Motor Vehicle Report
• Pre-employment Physical
• Reference Check

DSDP is an Equal Employment Opportunity employer.

• Team Player
• Flexible
• Attention to detail
• Outstanding customer service
• Professional Polish Appearance

The Downtown San Diego Partnership (DSDP) is a nonprofit organization that serves as the principal voice and driving force behind the economic prosperity and cultural vitality of Downtown San Diego through membership, advocacy, public services, and community investment. The organization’s nearly 300 members, representing a variety of business sectors including real estate, technology, banking, law, defense, insurance, communications, energy, and tourism are committed to nurturing a Downtown that benefits the entire San Diego region.

It also serves as the managing organization for several special districts and charitable foundations including the Property and Business Improvement District – otherwise known as Clean & Safe – which provides essential public services in the 280 blocks of Downtown San Diego. Through these programs, we have provided enhanced services in maintenance, safety, beautification, and homeless outreach, supported business promotion and retention, and improved the quality of life on behalf of Downtown’s neighborhoods for more than 25 years.

Clean & Safe is committed to serving the following neighborhoods: Cortez Hill, Columbia, Marina, City Center, East Village, and the Gaslamp Quarter that make up Downtown San Diego. The 7-day Operations consists of clean services along the public right of way, beautification efforts along with safety and outreach services. This includes sweeping, trash removal, doggy bag dispenser refill, tree trimming, pressure washing, graffiti, gum, and sticker removal. Clean & Safe Operations is committed to providing great customer service along with providing a cleaner and safer downtown to our stakeholders and residents.

In all, these programs provide an annual contractual budget of approximately $15 million annually.

To learn more about our work in these areas, please visit: www.downtownsandiego.org

• Deliver excellent service: We strive to provide exceptional customer service through listening to our customers, providing efficient services, and innovative solutions resulting in value for our many stakeholders.
• Be fun and open-minded with a quirky sense of creativity: We work hard but take time to celebrate our collective achievements and realize there's always more than one perspective to consider when approaching a challenge.
• Pursue growth and learning: We invest in our people so they can continue to build skills and perspectives that enrich the work we do.
• Build honest relationships and communication: We believe honesty leads to strong relationships built on a foundation of trust.
• Nurture a safe work environment: We have a collective commitment to emphasize safety over competing goals to ensure the protection of people and our environment.
• Inclusiveness and diversity: We honor the inherent value of every individual’s unique story, experience, and perspective. We strive to amplify the voices of our staff, community, and stakeholders and to create a safe and inclusive environment where everyone can contribute one’s authentic self.