Guest Service Agent

United States·North Charlestonmid

Front Desk AgentHospitality & Tourism

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Quick Summary

Key Responsibilities

Drury Plaza Hotel - 2934 West Montague Ave , North Charleston, South Carolina 29418 You belong at Drury Hotels. Getting a job is just the beginning.

Technical Tools

Front Desk AgentHospitality & Tourism

Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.

Incentives - Quarterly bonus opportunity of up to $3,200 annually (bonus is separate from base salary)

Work-life-balance – Flexible scheduling, paid time off, hotel discounts and free room nights

Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year

Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program

Retirement - Company-matched 401(k)

Award-winning - Ranked among Newsweek's America's Greatest Workplaces 2025

We are hiring immediately for full time and part time housekeepers.

Property Location:

Drury Plaza Hotel - 2934 West Montague Ave , North Charleston, South Carolina 29418

Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.

Responsibilities

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Ensure exceptional, positive experiences for our diverse team members and guests.

Assist guests in a friendly, efficient, courteous, and professional manner.
Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.
Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up.
Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.

Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.

Requirements

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We seek friendly, highly organized communicators and multitaskers with these qualifications.

Warm and friendly manner in relating to and interacting with the public
Demonstrated attention to detail while handling multiple tasks simultaneously
Familiarity with handling money, making change, and using office machines in day-to-day activities
Ability to speak and receive direction (written and verbal direction) in English
Willingness and ability to work alone as scheduled