Systems Support Engineer (UAT & Development)

• Bachelor’s degree in computer science, engineering, or related STEM field
• 2+ years of experience managing and troubleshooting Linux-based Demonstrated knowledge of network communications, including use of multicast networking Experience applying operational best practices in Dev and UAT settings
• Experience with incident response and root cause analysis
• Prior experience supporting electronic trading systems preferred. Ability to coordinate multiple priorities under time pressure Excellent written and verbal stakeholder communication skills
• Experience with scripting / automation using languages such as Python, Bash, Go, Java, or JavaScript
• Competence in a broad range of technologies, spanning cloud platforms, containerization, monitoring/alerting systems, and distributed messaging platforms (e.g., AWS, Kubernetes, Docker, Splunk, Prometheus, Grafana, RabbitMQ)
• Exposure to AI coding assistants and agentic tools (e.g., Claude Code, Codex), including hands-on experience using them to automate operational tasks or accelerate development and troubleshooting

• Increasing and maintaining parity between lower and production environments by standardizing tooling, infrastructure and configurations
• Implementing monitoring, alerting and incident response for UAT and Development Reducing environment downtime and improving reliability during testing
• Tracking and reporting on environment performance, including outage metrics and improvements delivered
• Collaborating with production operations and development teams to share best practices and ensure consistent operations
• Ensuring the status and stability of lower environments to deliver operational excellence

• Intent over Instruction: We set goals; you determine the best way to achieve them
• Reliability & Accountability: You own your domain and follow through on commitments
• Continuous Improvement: You’re always looking for ways to align, monitor, and optimize environments
• Collaboration: You build strong partnerships across teams and disciplines

• You enjoy diagnosing problems and thinking creatively about solutions
• You enjoy hands-on operational problem-solving and are curious about the bigger picture
• You thrive in fast-moving delivery pipelines where uptime and stability are mission-critical
• You are enthusiastic and keen to learn; you learn by doing and feel comfortable diving into unfamiliar technology

The annual base salary range for this position is $115,000 to $175,000 depending on the candidate’s experience, qualifications, and relevant skill set. The position is also eligible for an annual discretionary bonus. In addition, DRW offers a comprehensive suite of employee benefits including group medical, pharmacy, dental and vision insurance, 401k (with discretionary employer match), short and long-term disability, life and AD&D insurance, health savings accounts, and flexible spending accounts.