Senior Platform Architect (AWS & Amazon Connect) (Remote)

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OtherPlatform Architect

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Quick Summary

Overview

function googleTranslateElementInit() { new google.translate.TranslateElement({pageLanguage: 'en'}, 'google_translate_element'); } Senior Platform Architect (AWS & Amazon Connect) (Remote)…

Key Responsibilities

Strategic Leadership: Define and execute the architectural vision for the Contact Center CoE, aligning with business objectives and industry best practices.

Requirements Summary

Education: Bachelor’s or Master’s degree in Computer Science, Information Technology, or Business Administration. Experience: Minimum of 10 years in solution architecture, with at least 5 years of experience in contact center technologies, including…

Technical Tools

awsdynamodbjavascriptpythondocumentationmentoring

We are seeking a seasoned Senior Platform Architect with deep expertise in contact center technologies and CX Suites, preferably Amazon Connect, and AWS. This role will drive the design and implementation of scalable, efficient, and innovative customer service solutions, ensuring seamless integration across platforms. The ideal candidate will provide strategic direction, technical leadership, and hands-on expertise in architecting best-in-class contact center solutions.

Core Daily Activities

Responsibilities

~2 min read

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Technical Expertise: Strong proficiency in designing and implementing scalable solutions using Zendesk, Amazon Connect, AWS Lambda, Amazon Lex, IAM, DynamoDB, S3, API Gateway, and other AWS services. Bonus points for experience or exposure to Python and/or Node.js.

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Leadership Skills: Demonstrated ability to lead cross-functional teams and manage multiple projects in a fast-paced environment.

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Communication: Excellent verbal and written communication skills, with the ability to articulate complex technical concepts to non-technical stakeholders.

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Problem-Solving: Strong analytical and problem-solving skills, with a track record of developing innovative solutions to complex challenges.

Compensation
Hourly Rate Range - $40-$60/ hr

Benefits Offered:
[Health, Dental, Vision Insurance]

Deadline: Applications accepted until 10/30/2025 at 11:59 PM CST

We are an Equal Pay Employer. All employment decisions, including compensation, benefits, hiring, training, and promotions, are made based on merit, qualifications, and business needs. We do not discriminate on the basis of gender, race, ethnicity, age, disability, sexual orientation, or any other protected characteristic. We are committed to ensuring equal pay for equal work and regularly review our compensation practices to promote fairness, equity, and transparency across our organization.

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