Communications and Social Media Manager

Hi, we're DuckDuckGo, the online protection company and remote-first team of 400+ on a mission to raise the standard of trust online. Founded in 2008 and profitable since 2014, our annual revenue is in the hundreds of millions USD and millions use our browser on Mac, Windows, iOS, and Android, our search engine, and the DuckDuckGo subscription. We also offer private, useful, and optional AI, including Duck.ai, which lets you chat privately with ChatGPT, Claude, and other AIs, all in one place.

Our culture of trust, inclusivity, and empowered project management underpins everything we do, where each team member takes full ownership of their projects, from scoping and execution to postmortem. If you're seeking end-to-end ownership of your work, you've come to the right place!

Working on the Marketing and Communications Functional Team, you'll help shape how millions of people hear about DuckDuckGo, lead projects, and own key ongoing work.

As a Social Media And Communications Manager, you'll write social media copy, manage social media mentions and communities, coordinate proactive announcements, manage incoming press requests, regularly report out and keep track of key performance metrics and work on related projects. You'll be the directly responsible individual (DRI) on your own projects from scoping through postmortem, collaborating closely with product, design, legal, support, and leadership.

Example projects include:

• Announcing DuckDuckGo products and features, across press, social, and community channels.

• Running a multi-week social campaign to raise awareness of a product area, from measuring the baseline and planning content through weekly reporting and recommendations.

• 6+ years in communications, including PR and social media, ideally in tech.

• Excellent writing skills, with the ability to explain products clearly, without jargon.

• Hands-on social media experience, including content development and community management on X, Facebook, Reddit, LinkedIn, Instagram, TikTok, Threads, and Bluesky.

• Media relations experience, including pitching journalists, handling inquiries, and building press relationships.

• Experience measuring social media and earned media reach, engagement, sentiment, and campaign impact and turning results into insightful reports.

• Fluency in online culture, with strong judgment about when to join a conversation and when not to.

• Ability to run multiple campaigns, content calendars, and approval cycles with cross-functional team members at once.

• Proven ability to manage projects from kickoff through delivery.

Hiring works best when it's a two-way street. Learn how we help you get to know DuckDuckGo, envision your future role here, and find out more about how we hire.

DuckDuckGo provides equal work opportunities to all team members and applicants, and it prohibits discrimination and harassment of any type on the basis of race, color, ethnicity, caste, religion, age, sex (including pregnancy), national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by our policies or federal, state, or local laws.

We want to ensure that our hiring process is accessible. If you need reasonable accommodation for any part of the application process because of a medical condition or disability, please send an email to careers@duckduckgo.com to let us know the nature of your request.

• You’ll be required to attend meetings on camera via video conferencing.

• Expect to travel at least two times a year: once for our all-hands meetup and again for a team retreat (each around 4-5 days). While extenuating circumstances may impact attendance, everyone is strongly encouraged to attend.

• While we offer a flexible work arrangement with no core hours, expect an average full-time commitment of 40 hours per week.

• A successful candidate must pass a background check as a condition of joining the team.

• By applying for this role, you confirm that all information submitted is accurate and complete. You further acknowledge that providing false or fraudulent information during the application process is cause for denial of an offer, revocation of any existing offer, or other adverse action, up to and including termination after the start of your commencement of work.

As part of our commitment to enhancing our recruitment process, we utilize artificial intelligence (AI) technology to assist in reviewing and summarizing job applications and test projects, including those tools integrated into our recruitment vendor platforms. We use AI to flag potentially fraudulent applications, analyze and summarize applicants’ experience, interviews, and project performance, and help streamline our selection process.

• Data Privacy: All information provided in your application will be handled in accordance with our Recruiting Privacy Policy. We ensure that your personal information is protected and used solely for recruitment purposes.

• Human Oversight and Accountability: The AI technology is designed to support our hiring team by providing insights and summaries of applications and evaluations of test projects against scoring rubrics. All final evaluations and hiring decisions, however, will be made by our hiring team, who will consider the AI's input alongside other factors.

• Transparency: We believe in transparency regarding our hiring practices. If you have any questions about how AI is used in our recruitment process, please feel free to reach out to us.

By submitting your application, you acknowledge and consent to the use of AI technology in our review process. If you would like to request an alternative selection process, please contact us as at careers@duckduckgo.com. Thank you for your interest in joining DuckDuckGo!