Technical Support Engineer

Position Title: Technical Support Engineer
Reports to: VP, Customer Success
Office Location: Louisville, CO 
Work Arrangement: Hybrid (Tues, Wed, Thurs in-office)

Duda is a leading website platform for professionals, powering agencies, SaaS companies, and web teams as they build and manage high-quality websites at scale. Our platform combines design, collaboration, automation, and AI capabilities that help customers work faster and grow smarter — and it's proven at scale, powering over 1 million websites worldwide.

With teams across the US, Israel, Canada, Brazil, and the UK, we're guided by three core values: Growth, Innovation, and Impact. You'll find them in how we build product, how we work together, and how we invest in our people's development.

In Colorado, we offer a flexible hybrid work environment and have earned multiple "Best Places to Work" awards. Duda is a profitable business backed by $100 million in funding from notable investors, giving us the stability to invest for the long term.

A Day in the Life

Do you measure your success by the success of your customers? At Duda we are driven by our desire to empower our customers with the most innovative and efficient tools for creating, managing, and cultivating the online presence of their SMB customers. 

We are looking for a Technical Support Engineer to join our team in Louisville, CO. If you are passionate about using your technical skills to solve customer issues, have proven knowledge of HTML/CSS/Javascript and are looking to help build a world-class customer support team, then this is the perfect opportunity for you!

• →Respond to customer support inquiries via chat, phone and email promptly and accurately 
• →Handle technical escalations and collaborate with peers to coordinate solutions
• →Promote Duda’s product features and assist customers in adopting Duda’s products for long-term success
• →Engage with customers to ensure all Duda functionalities and offerings are fully utilized
• →Advocate for customers needs and contributing to our growing knowledge base of articles and videos
• →Work cross-functionally with Sales, Product, QA, and Account Management teams to support Duda’s diverse customer base

As part of our Customer Success team, you will also help drive product adoption, share best practices and implement growth and optimization strategies to drive maximum value and success with new and existing Duda customers.

• 1-2 years of experience providing exceptional customer support in a SaaS or technical software company
• Knowledge of HTML/CSS/Javascript or other object-oriented languages as well as the use of APIs
• Technical curiosity and relentlessness to figure out how things work
• Empathy towards customer’s issues and confidence in your ability to drive them to success
• Customer-oriented mindset: you "own" the customer's problems and are able to solve inquiries effectively and efficiently.