Manager, Customer Strategy & Operations

• 3–5+ years in a client-facing consulting, strategy & operations, or business operations role—ideally in a startup, healthcare, or consulting

• A proven ability to build trust quickly and manage relationships with warmth and clarity

• Strong analytical skills—you’re comfortable in Excel/Sheets and not afraid of digging into data to find the story, including building and tweaking your own models and forecasts. SQL experience is a plus!

• Experience working in small or early-stage companies where agility, ambiguity, and experimentation were part of the day-to-day

• Bonus points for experience in primary care, value-based care, or tools like EHRs and billing systems

• Excellent communication and project management skills

• High EQ, low ego, and a bias toward action

• Thoughtful relationship-builders who get energy from helping others succeed

• Operational doers who love structure but can flex when the playbook’s still being written

• Folks with a heart for healthcare and a head for business

• Self-starters who love learning, growing, and wearing multiple hats

• People who bring joy, humility, and hustle to their work

This role is hybrid out of NYC. The salary for this role is $140,000 per year plus equity.