Manager, Customer Strategy & Operations

Duet is proving that nurse-practitioner-led care isn't just more accessible, it's better. We help NPs build and scale independent practices in communities too often overlooked by the health system: rural towns, immigrant populations, LGBTQ+ patients, and more. Backed by AI-driven tools that give independent NPs the backing of a much bigger system, our network of 100+ practices covering 400,000 annual visits has driven a 30% increase in preventative visits and a 35% drop in hospitalizations, the clearest sign yet that localized NP-led care means better outcomes.

We're a well-funded, early-stage company led by seasoned entrepreneurs and nurse practitioners, and backed by investors including Lerer Hippeau and Kairos.

Independent primary care is disappearing, swallowed by hospital systems and private equity roll-ups, often pulling out of the communities that need it most. But 31 states now support autonomous NP practice, and the results back up what we've long believed. We built the first value-based care contracts for NPs with major payors, taking on real financial risk for outcomes. In our anchor market in New Hampshire, our network outperformed the state on total cost of care by 19%, proof that a solo NP in an underserved area can outperform a system ten times their size and get rewarded for it.

• 3–5+ years in a client-facing consulting, strategy & operations, or business operations role—ideally in a startup, healthcare, or consulting

• A proven ability to build trust quickly and manage relationships with warmth and clarity

• Strong analytical skills—you’re comfortable in Excel/Sheets and not afraid of digging into data to find the story, including building and tweaking your own models and forecasts. SQL experience is a plus!

• Experience working in small or early-stage companies where agility, ambiguity, and experimentation were part of the day-to-day

• Bonus points for experience in primary care, value-based care, or tools like EHRs and billing systems

• Excellent communication and project management skills

• High EQ, low ego, and a bias toward action

• Thoughtful relationship-builders who get energy from helping others succeed

• Operational doers who love structure but can flex when the playbook’s still being written

• Folks with a heart for healthcare and a head for business

• Self-starters who love learning, growing, and wearing multiple hats

• People who bring joy, humility, and hustle to their work

This role is hybrid out of NYC. The salary for this role is $140,000 per year plus equity.