Field Service Engineer (Workplace Technology Solutions)

We are looking for a proactive and technically skilled Field Service Engineer to join our Workplace Technology Solutions team in the Philippines.

In this role, you will be responsible for the installation, testing, commissioning, maintenance, and troubleshooting of Audio-Visual (AV) and workplace technology systems at client sites.

You will play a key role in ensuring that our clients' systems operate efficiently and reliably by providing timely on-site technical support, resolving technical issues, and delivering excellent customer service.

The ideal candidate should have hands-on experience in AV or IT systems, strong troubleshooting capabilities, and good communication and documentation skills.

Key Responsibilities

• Perform on-site installation, configuration, testing, and commissioning of AV and workplace technology systems, including projectors, video conferencing equipment, displays, audio processors, and control systems.
• Ensure all equipment and systems are installed and configured according to technical specifications and customer requirements.
• Conduct system functionality checks and testing to ensure optimal performance before handover to clients.
• Work closely with project teams to ensure smooth implementation and delivery of solutions.

• Conduct scheduled preventive maintenance to ensure the reliability and performance of AV and IT equipment.
• Perform corrective maintenance, including diagnosing technical faults, repairing equipment, and replacing defective components when required.
• Identify potential technical issues and recommend appropriate solutions to minimise system downtime.
• Ensure maintenance activities are completed according to service schedules and customer requirements.

• Provide on-site technical support to clients, troubleshooting and resolving hardware, software, and connectivity issues.
• Diagnose and resolve technical problems involving AV systems, video conferencing platforms, network connectivity, and related workplace technologies.
• Respond promptly to service requests and technical incidents to minimise disruptions to client operations.
• Escalate complex technical issues to internal technical teams or vendors when necessary.

• Provide technical guidance and basic training to clients on the operation and maintenance of AV and workplace technology systems.
• Communicate effectively with clients to understand technical issues and provide clear explanations of solutions.
• Maintain positive client relationships by delivering professional, responsive, and reliable technical support.
• Collaborate with sales and project teams to understand customer requirements and recommend suitable technical solutions.

• Prepare and maintain accurate service reports, maintenance records, troubleshooting logs, and technical documentation.
• Document technical issues, corrective actions, and recommendations for future reference.
• Record client feedback and communicate recurring technical issues to relevant internal teams.
• Ensure all service activities are properly documented and completed in accordance with company procedures.

• Stay updated on emerging AV technologies, workplace collaboration solutions, and industry best practices.
• Develop technical knowledge of AV equipment, video conferencing platforms, and related IT systems.
• Participate in technical training and product knowledge sessions to continuously improve troubleshooting and service capabilities.
• Identify opportunities to enhance service efficiency, system reliability, and customer satisfaction.

• AV or IT Experience: Minimum 1 year of hands-on experience in AV, IT support, field service engineering, or a related technical role, with practical knowledge of hardware and software troubleshooting.
• On-Site Technical Support: Demonstrated experience providing on-site technical support, including installation, maintenance, troubleshooting, or resolving technical issues at client locations.
• Documentation & Communication Skills: Strong verbal and written communication skills, with the ability to prepare clear technical reports, document service activities, and communicate effectively with clients and internal stakeholders.
• Experience with AV systems, video conferencing equipment, networking, or workplace collaboration technologies.
• Good analytical and problem-solving skills, with the ability to troubleshoot technical issues independently.
• Customer-oriented mindset with a strong sense of responsibility and professionalism.
• Ability to work independently at client sites while collaborating effectively with internal teams.
• Good organisational and time management skills, with the ability to handle multiple service requests.
• Willingness and ability to travel to client sites across the Philippines as required.