Field Technician

Singapore·SingaporeFull-timemid

OtherField Technician

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Quick Summary

Overview

Company Summary:Since 2002, DVI Solutions has been a leading provider of audio-visual setups to help our clients communicate and collaborate better--whether it's with colleagues across the office,

Technical Tools

OtherField Technician

The Field Technician is responsible for providing onsite technical support for AV, end-user computing devices, workplace technologies, and IT infrastructure. This role serves as an escalation point for Level 1 support, ensuring timely resolution of incidents, service requests, and technical issues while delivering excellent customer service to internal stakeholders and business users.

The technician will support a variety of workplace technologies including AV conferencing systems, networking equipment, and enterprise applications in a fast-paced corporate environment.

Responsibilities

~1 min read

→Provide Level 2 technical support for hardware, software, and workplace technology issues.
→Diagnose and troubleshoot incidents
→Support Microsoft Windows environments, Microsoft 365 applications, and collaboration platforms such as Microsoft Teams and Zoom.
→Perform installation, configuration, maintenance, and replacement of IT equipment.
→Manage onboarding and offboarding activities including device provisioning, account setup, and access support.
→Support meeting room and AV technologies including video conferencing systems and collaboration tools.
→Handle escalated incidents from Level 1 support teams and ensure issues are resolved within SLA targets.
→Coordinate with vendors and third-party service providers for hardware repairs and support activities.
→Maintain accurate documentation of incidents, asset records, technical procedures, and knowledge articles.
→Support software deployment, patch management, and endpoint management activities.
→Assist with network connectivity troubleshooting including Wi-Fi, VPN, and LAN issues.
→Participate in IT projects, office moves, refresh exercises, and workplace technology upgrades.
→Ensure compliance with IT security policies, operational standards, and best practices.

Requirements

~1 min read

1+ years of experience in technical IT hardware support, field services, workplace technology support or related

Experience supporting on-site at clients’ locations (corporate office and end-user facing role)

Strong knowledge of hardware troubleshooting and basic networking concepts
Strong troubleshooting and problem-solving skills.
Willingness to travel between sites or provide onsite support when required.

May require after-hours or weekend support during critical incidents or project implementations

What We Offer

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✓Opportunities to work on regional projects with global brands.

✓Exposure to multinational clients, cross-border teams, and cutting-edge technology.

✓Exposure to solutions that include immersive video walls, hybrid meeting tech, collaboration tech, digital transformation, smart workspace integration and much more.

✓Team-oriented culture that encourages collaboration and continuous learning.

✓Involved in custom projects for high-profile clients, DVI offers opportunities to expand your portfolio and build a specialized skill set.

✓A booming industry with the rise of hybrid workspaces and smart office solutions.