Senior Block Manager / Team Leader

Dwelly is building the AI operating system for residential lettings. Its growing network of agencies provides its AI with real-world data, continuous feedback, and control over complete workflows, making exceptional service the standard for landlords and tenants. Today, Dwelly operates more than 15,000 properties and $470 million in GMV, making it one of the UK’s ten largest lettings operators. The company has raised $263 million.

We’re a fast-growing, product-focused company, backed by top-tier investors and led by a team with deep experience in real estate, technology, and operations.

We're looking for an experienced Senior Block Manager / Block Management Team Leader to join our bespoke managing agent based in Sevenoaks, covering the West Kent area.

This is a key role within the business, with overall responsibility for a specialist block-management team of four — two property managers and two accounts administrators — together with oversight of a portfolio of approximately 50 residential blocks, none exceeding 18 metres in height.

This is an opportunity for an experienced Block Manager to take a genuine leadership role within a growing business, providing technical and operational leadership to the team, acting as a point of escalation for complex matters, and having direct involvement in key business decisions and future growth.

• →Lead, support and develop a team of two Property Managers and two Accounts Administrators
• →Oversee the day-to-day planning and operation of the block-management department
• →Provide technical guidance, support and workload management to the team
• →Maintain overall oversight of a portfolio of approximately 50 residential blocks
• →Act as the principal point of escalation for complex property, leaseholder and client matters
• →Oversee service-charge budgets, financial management and accounts across the portfolio
• →Ensure accounts are prepared accurately and delivered within agreed timescales
• →Set, monitor and review departmental KPIs and performance
• →Provide monthly management reports to senior management
• →Maintain high standards of customer service and client communication
• →Oversee compliance and health & safety requirements across the portfolio
• →Ensure appropriate action is taken where compliance or maintenance issues are identified
• →Support the team with major works, contractor management and other complex property matters
• →Provide leadership and direction while remaining hands-on and accessible to the team
• →Contribute to wider business strategy, operational improvements and future growth

• At least 5 years' experience in private residential leasehold/block management, covering service charge budgets, service charge accounts, major works, Section 20, leasehold legislation, contractor management, compliance, health & safety, and the Building Safety Act
• Strong practical experience managing residential block portfolios
• Strong knowledge of leasehold and service-charge management
• Experience overseeing budgets, accounts and financial matters associated with managed properties
• Good working knowledge of the Building Safety Act and relevant building safety requirements
• Strong understanding of compliance and health & safety within residential property management
• Excellent organisational and time-management skills
• Strong communication and client-management skills
• Ability to deal confidently with complex or escalated matters
• Clean UK driving licence and access to your own vehicle

• TPI/IRPM qualification or equivalent professional qualification
• Previous supervisory or team-management experience
• Experience mentoring or developing Property Managers
• Experience with major works and Section 20 consultation
• Substantial block-management experience and ready to take a first formal team-leadership role will also be considered