Corporate Program Specialist

EXPERIENCE EXTREME CUSTOMER SERVICE

About the Company

Dynamic Workforce Solutions (DWFS) contracts with state and local entities to provide services that offer the communities we serve reliable workforce development and training solutions that result in talented, well-trained people positioned for tomorrow's jobs. Our innovative approach to delivering services, passion for the work we do and commitment to ongoing quality have defined over three decades of exceptional results.

Our people feel they are part of something way bigger than just a job. We commit to delivering Extreme Customer service in order to provide outstanding outcomes for the people and businesses we serve.

Position Summary

The Corporate Programs Specialist plays a key role in supporting the successful launch, implementation, stabilization, and ongoing performance of workforce development projects across Dynamic Workforce Solutions (DWFS). Reporting to the Vice President of Operations, this position serves as a corporate resource responsible for coordinating new contract start-ups, supporting operational transitions, implementing standardized service delivery models and systems, monitoring performance outcomes, and ensuring projects are positioned for long-term success.

The Corporate Program Specialist works across departments including Operations, Quality, Training, Finance, Human Resources, and Information Systems to execute strategic priorities, drive consistency, and support achievement of contractual performance objectives. This position is an ideal role for someone seeking to grow within Operations.

Essential Responsibilities
Project Start-Up & Implementation
•Coordinate new contract start-ups and project transitions.
•Manage implementation plans, timelines, and readiness activities.
•Support onboarding of project leadership and staff.
•Help establish and ensure deployment of operational tools, training, and standardized processes.

Performance & Operational Support
•Monitor project performance, contractual deliverables, and key metrics.
•Identify operational risks and recommend corrective actions.
•Analyze reports and provide performance insights to leadership.
•Support projects in meeting quality, compliance, and performance goals.
•Ensure local projects are trained on and effectively implement all relative DWFS systems and models with efficiency and effectiveness.

Strategic Initiatives
•Lead and support special projects assigned by the VP of Operations.
•Coordinate cross-functional initiatives involving Operations, Quality, Training, HR, Finance, and Technology.
•Assist with process improvements and implementation of best practices.
•Prepare reports, dashboards, and executive updates.

Training & Technical Assistance
•Provide implementation support and guidance to local project teams.
•Assist with development of operational resources and training materials.
•Facilitate start-up meetings, workshops, and project launch activities.

Qualifications
•Bachelor's degree in Business, Public Administration, Organizational Leadership, Workforce Development, or related field.
•3+ years of experience in operations, project management, workforce development, or program implementation.
•Strong organizational, analytical, and project management skills.
•Experience working with performance metrics, reporting, and continuous improvement initiatives.
•Proficient in Microsoft Office, Teams, and reporting systems.
•Ability to travel up to 40%.

Success Measures
•Successful launch and transition of new projects.
•Achievement of implementation milestones.
•Improvement of operational and performance outcomes.
•Effective support of project teams and strategic initiatives.
•Timely completion of assigned deliverables.
•Provision of extreme customer service and cornerstone principles within all interactions

Other Job Duties: This job description is not intended to be all-inclusive. The employee may be requested to perform other reasonable related duties as assigned by the immediate supervisor and other management as required. The company reserves the right to revise or change job duties as business requirements dictate. It is also understood that the company reserves the right to change work schedules as required, including requiring overtime.

Additional Requirements: Must have valid driver's license and adequate vehicle insurance coverage.

Benefits: We offer a comprehensive benefits package that includes health, dental, life, and disability insurance; paid time off and paid holidays; a 401(k) retirement plan; flexible spending accounts; and tuition assistance.

Equal Opportunity Employer

Dynamic Workforce Solutions is an equal opportunity employer/program and auxiliary aids and services are available upon request to individuals with disabilities.