Project Associate

EXPERIENCE EXTREME CUSTOMER SERVICE

About the Company

At Dynamic Works Institute (DW), we believe in the transformative power of education. Our focus is not only on building skills, but also on shaping mindsets. We understand that the right blend of competencies and attitudes can make work life more meaningful and fulfilling. Learning new skills can be a catalyst for profound life change, and our people know they are part of work that has purpose and impact. We are committed to delivering Extreme Customer Service to create outstanding outcomes for the people and businesses we serve.

The Project Associate is responsible for supporting the planning, coordination, execution, and tracking of assigned project(s). This role supports technical and quality aspects of the business, contributes to content development and training delivery, and assists with customer-facing presentations. The position also plays an important role in business development by identifying, tracking, writing, editing, and coordinating responses to RFPs, proposals, and other growth opportunities aligned with DW's strategic priorities.

• Prepare and execute project plans and obtain management approval based on business need • Track and report progress against project plans, keeping stakeholders informed of progress, updates, and issues

• Analyze actual performance against the plan and make adjustments consistent with project objectives and timelines

• Provide quality assurance during curriculum development and review final versions of training before delivery to customers • Participate in functional team meetings • Demonstrate proficiency in critical editing of content

• Develop content and coordinate training materials and facilitation in collaboration with management staff and subject matter experts, including internal team members or contractors • Deliver training effectively in both virtual and in-person environments

• Utilize technology platforms that are key to the success of the business, including Salesforce, Appinium, MS 365, Zoom, Simply Book Me, and others as required by management

• Follow up with customers to assess ongoing training development needs as required by management

• Serve as the technical expert and primary contact for virtual technology platforms, providing guidance and training to the support team on effective platform use

• Assist with marketing services for internal and external customers

• Research, identify, and monitor RFPs, grant opportunities, proposal requests, and other business development opportunities aligned with DW services and strategic priorities

• Coordinate proposal timelines, requirements, content, and submissions in collaboration with leadership and subject matter experts

• Draft, edit, and organize proposal responses to ensure submissions are accurate, compelling, compliant, and submitted on time

• Maintain proposal templates, standard content, supporting documentation, and tracking tools for future business development opportunities

• Utilize Extreme Customer Service behaviors in all interactions with internal and external customers

• Support coaching efforts, as requested

This job description is not intended to be all-inclusive. The employee may be requested to perform other reasonable related duties as assigned by the immediate supervisor or other members of management. The company reserves the right to revise or change job duties as business requirements dictate. It is also understood that the company reserves the right to change work schedules as required, including requiring overtime.

The position requires alignment with DWFS Extreme Customer Service and adherence to the highest ethical and confidentiality standards. Must have advanced knowledge of virtual communication and collaboration tools and advanced computer literacy, including the ability to use the Internet and Microsoft Office products, scheduling and meeting tools, asynchronous messaging and SMS, live chat, audio and video sessions, e-learning tools, and curriculum development resources. Demonstrated proficiency in critical editing of varied work-related content and materials and a process-oriented approach are required. Experience with Salesforce is a plus. Strong proposal writing, technical writing, persuasive writing, editing, research, organization, and deadline-management skills are required. Must be able to interpret RFP requirements, gather information from subject matter experts, organize compliant responses, and support multiple submission timelines. Ability to write and execute training material is required. Ability to work effectively and multi-task in a fast-paced environment is essential. Strong listening, problem-solving, interpersonal, oral, and written communication skills are required. Accurate keyboarding skills are mandatory. Must be able to work independently with minimal supervision and demonstrate an Extreme Customer Service orientation. Physical Demands/Work Environment: Physical requirements include carrying/lifting to 5 pounds, frequently; up to 10 pounds, regularly; and up to 25 pounds, occasionally. Visual acuity, speech, and hearing; hand and eye coordination and manual dexterity necessary to drive an automobile and operate computer keyboard and basic office equipment; subject to carrying, lifting, twisting and reaching to perform essential job functions. Working conditions are primarily in an office environment with occasional travel to other locations.