Account Delivery Lead - Insurance

At DXC Technology, we're helping some of the world's leading insurers transform the way they work through innovative technology, industry expertise, and market-leading insurance software solutions.

We're looking for an Account Delivery Lead to join our UK&I Insurance Software team. This is a fantastic opportunity for someone who enjoys building customer relationships, delivering great outcomes, and developing their leadership career within a global technology and consulting business.

Whether you're already working in account delivery, service management, customer success, or a client-facing technology role, we'd love to hear from you.

As an Account Delivery Lead, you'll work closely with some of DXC's key insurance customers, helping them get the most value from our solutions and supporting them on their digital transformation journeys.

You'll:

• →Build strong customer relationships and become a trusted partner to key stakeholders.
• →Support the successful delivery of insurance software services and programmes.
• →Help drive customer satisfaction, retention, and long-term success.
• →Monitor service performance and contribute to governance, risk management, and continuous improvement activities.
• →Partner with internal teams including Sales, Product, Delivery, and Pre-Sales to ensure customer needs are met.
• →Identify opportunities to bring additional value and innovation to customers.
• →Support commercial discussions, forecasting, and account planning activities.
• →Lead customer meetings, workshops, and service reviews.
• →Champion collaboration, inclusion, and knowledge sharing across teams.

We're looking for someone who enjoys working with customers, solving problems, and building relationships.

You might be a great fit if you have:

• Experience in Account Management, Customer Success, Service Delivery, Programme Delivery, or a similar customer-facing role.
• Knowledge of the insurance industry, financial services, or enterprise software environments.
• Strong communication and stakeholder management skills.
• The ability to balance customer needs with business objectives.
• Experience working with multiple teams to deliver successful outcomes.
• A proactive mindset and a passion for continuous improvement.

• Experience with insurance software platforms or technology solutions.
• Exposure to the London Market or wider insurance sector.
• Knowledge of project delivery methodologies such as Agile, SAFe, or ITIL.
• Experience supporting transformational change or cloud-based technology initiatives.

DXC Technology is committed to building diverse teams. We actively encourage applications from women, underrepresented groups, and neurodivergent candidates. We're proud to offer:

• Equal opportunities and inclusive recruitment practices
• Reasonable adjustments throughout the recruitment process
• Supportive networks and mentorship programs
• Flexible working arrangements to support work-life balance

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.