Analyst II Infrastructure Services

• →Support and troubleshoot enterprise macOS endpoints, including performance, application, OS, network, security and user/profile issues.
• →Support both Apple Silicon and Intel-based Macs and macOS upgrades/readiness.
• →Work with endpoint management platforms such as Jamf Pro, Microsoft Intune or equivalent MDM/UEM tools.
• →Use Nexthink for device health, performance, application and employee-experience monitoring.
• →Develop and maintain Nexthink Investigations, Dashboards, Alerts, Campaigns and Remote Actions.
• →Identify recurring Mac issues and implement proactive monitoring and automated remediation.
• →Develop Bash/Shell scripts for data collection, troubleshooting and remediation.
• →Work with Service Desk, EUC, Endpoint Management and Application Support teams to improve endpoint experience.

• 2–4 years of hands-on macOS support/engineering experience in an enterprise environment.
• Strong macOS troubleshooting and command-line skills.
• Good Bash/Shell scripting knowledge.
• Experience with Jamf Pro, Microsoft Intune or similar endpoint management tools.
• Knowledge of device configuration, application deployment, patching and compliance.

• Hands-on knowledge of Nexthink, particularly:
  • Investigations and Dashboards
  • Remote Actions
  • Campaigns and Alerts
  • Device/application performance analytics
  • DEX monitoring and proactive remediation
• Python, PowerShell or JavaScript knowledge is an added advantage.

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