Anaplan Support Engineering

Application Support
• Provide Level 2/Level 3 support for Anaplan production environments.
• Monitor daily application health checks and operational activities.
• Perform model backups, validation, and readiness checks.
• Investigate application errors, data discrepancies, and user-reported issues.
• Support monthly, quarterly, and annual business cycles.

Incident & Problem Management
• Analyze and troubleshoot production incidents.
• Drive root cause analysis and corrective actions.
• Ensure timely resolution of service tickets within SLA.
• Participate in critical incident bridges and business war rooms.
• Maintain detailed ticket updates and communication with stakeholders.
Data & Integration Support
• Monitor and support Anaplan integrations with upstream and downstream systems.
• Troubleshoot import/export processes and scheduled jobs.
• Coordinate with integration teams and middleware teams for data flow issues.
• Validate data reconciliation across systems.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

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