GSD Server Desk Agent with German

We are DXC – a Fortune 500 global IT services leader.

In Bulgaria, we are among the largest IT employers, delivering the full spectrum of the company’s diverse technical portfolio. Our teams work across cutting-edge technologies, contributing to projects that span industries and geographies.

We foster continuous learning and professional growth, offering access to targeted training and certifications aligned with individual interests and career aspirations.

Our culture of collaboration, innovation, and shared values empowers professionals to grow and succeed.

You will join one of our Top Performers - Global Service Desk Bulgaria.  
The team consists of highly experienced professionals, as well as junior, motivated individuals. Your teammates started their careers, just like you, and developed rapidly in less than a year. You will have the opportunity to grow in the direction that best fits your personal career plan. We serve 250+ customers on the Fortune 500 list. From manufacturing giants, banking, and insurance to worldwide governments - We have it all. We are proud to be named one of the World’s Best Employers 2020 and the 100 Best Corporate Citizens.

Daily challenges
•    Providing technical support to DXC corporate customers
•    Handling of tickets, which are automatically generated from notification systems or monitoring tools for a large variety of supported technologies
•    Basic troubleshooting of server OS, database, customer-specific applications, backup, storage and network 
•    Communication with technical teams and experts, supporting different technologies and broadening your technical know-how. 

eXperience and skills required

Our key requirements are:
•    Excellent German and English language skills
•    Ability to work on night and weekend shifts 
•    Strong analytical troubleshooting and technical skills
•    Ability to proactively learn new technologies, processes and search for solutions
•    Working knowledge of network security concepts and tools
•    Working knowledge of Active Directory concepts, including users, computers, groups, policies
 
These will be considered as a BIG Advantage:
•    Ability to work with little or no supervision
•    Degree in computer science 
•    Experience using monitoring tools (e.g. Nagios, Zabbix, Splunk, Grafana, etc.) 
•    Understanding of one of the following technologies:
•    Linux/ Linux Server
•    Windows Server
•    Web applications (e.g. Apache, Tomcat)
•    SAP
•    Databases (e.g. MSSQL, Oracle)