Junior Security Analyst

We are DXC – a Fortune 500 global IT services leader.

In Bulgaria, we are among the largest IT employers, delivering the full spectrum of the company’s diverse technical portfolio. Our teams work across cutting-edge technologies, contributing to projects that span industries and geographies.

We foster continuous learning and professional growth, offering access to targeted training and certifications aligned with individual interests and career aspirations.

Our culture of collaboration, innovation, and shared values empowers professionals to grow and succeed.

The SOC Analyst is responsible for delivering operational services to outsourcing accounts on time, on target with quality and work on shifts which include night shifts as well. The SOC Analyst focuses on accepting and analyzing security incidents related to the supported customer environments. The main goal is to minimize the amount of unplanned downtime in the customer's production environment and to achieve a high level of customer satisfaction and predefined Service Level Agreements. He/she works in close relationship with other teams and is under direct supervision by the team management.

• Incident Logging, Categorization, Prioritization, Management and Closing:
• Incident Logging, Categorization, Prioritization, Management and Closing.
• Open an Incident record (where not already automated) for each Incident to record and track all relevant information, as well as provide a complete history of events and activities throughout the incident lifecycle.
• Categorize and prioritize the Incident so that it can be handled quickly and efficiently.
• Upon closing the incident verify that the categorization and closure code of the incident is correct.
• Ensure all cases are acted upon conscientiously and in the framework expected according to the SLA.
• Do generic troubleshooting within the applicable technology platform that Cyber Security Analyst is responsible for.
• Escalation to Security support teams as needed.

• Pursuing a degree in Computer Science or other related areas or equivalent certifications (CompTIA Security+, CCNA, CCNP, SNIA,).
• Fluent in English.
• Understanding of 24x7 mission critical enterprise computing environments and the impact of service disruption on a company’s bottom line – the position is on shifts, including night shifts.
• Strong interpersonal and security skills, good communication skills and customer centric focus, good analytical skills, team player.
• Ability to pro-actively learn new technology, processes and other skills.
• Flexible, self-motivated with the ability to work under pressure in an international and culturally diverse organization.