19d ago

Senior Mainframe Support Engineer

Rou - B - Bucharestsenior

Customer SupportSupport Engineer

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Quick Summary

Requirements Summary

Conduct deep-level troubleshooting, participate in Root Cause Analysis, and manage problem lifecycles. Change & Configuration Management: Implement and plan changes, participate in advisory boards,

Technical Tools

Customer SupportSupport Engineer

Responsibilities

~1 min read

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Collaboration & Relationship Building: Work closely with the Team Technology Lead, Account Support Team, and other support teams.
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Customer Knowledge: Maintain a deep understanding of the customer’s business, environment, and support processes.
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Incident Management: Follow ITIL standards, proactively addressing service issues.
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Documentation: Maintain and update technical documentation and ensure compliance with internal standards.
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Quality & Compliance: Participate in quality and productivity projects, ensuring process compliance.
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Technical Support & Training: Provide technical consultation, training, and lead workshops. Keep up with mandatory training requirements.
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Troubleshooting & Problem Management: Conduct deep-level troubleshooting, participate in Root Cause Analysis, and manage problem lifecycles.
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Change & Configuration Management: Implement and plan changes, participate in advisory boards, and maintain Configuration Management Database (CMDB).
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Project Management: Implement technical projects related to the responsible platform/technology.

Primary requirement – Expertise in any of Mainframe areas: z/OS System Programming; CICS; DB2; Network; Storage; Automation.
Minimum of 5+ years hands-on Mainframe experience on a senior level
Degree/Diploma in Computer Science, Computer Engineering, Electrical Engineering, Management Information Systems.
Preferably 10+ years experience within IT Operations, infrastructure services support
Excellent understanding of ITSM/ITIL processes
Fluent in English language