ServiceNow Architect

• →Solution Architecture: Define end-to-end ServiceNow solution architecture, technical standards, design principles, and implementation roadmaps aligned with business needs.
• →Platform Design and Governance: Design scalable and maintainable platform solutions, establish governance, and ensure configurations and customizations follow ServiceNow best practices.
• →Integration Architecture: Design and oversee integrations between ServiceNow and enterprise systems using APIs, IntegrationHub, web services, MID Server, and other appropriate technologies.
• →Technical Leadership: Provide technical direction, review solution designs and code, guide developers, and support technical decision-making throughout the delivery lifecycle.
• →Requirements and Advisory: Work with business stakeholders, product owners, and delivery teams to assess requirements, identify solution options, and recommend suitable ServiceNow capabilities.
• →Security and Performance: Define role-based access, data security, platform performance, availability, and upgrade strategies to support stable enterprise operations.
• →Delivery Assurance: Support estimation, planning, testing, deployment, release management, troubleshooting, and resolution of complex platform issues and risks.
• →Documentation and Continuous Improvement: Maintain architecture documents, technical standards, and solution records. Stay current with ServiceNow capabilities and drive platform optimization and reuse.

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent experience.
• 8+ years of experience in IT, including strong hands-on ServiceNow implementation experience and proven experience in a ServiceNow Architect or Technical Architect role.

• Strong knowledge of ServiceNow platform architecture, data model, security, scripting, workflows, Flow Designer, IntegrationHub, and application development.
• Experience designing solutions across ServiceNow products such as IRM/GRC, TPRM, ITSM, ITOM, CSM, HRSD, or other relevant modules.
• Strong experience with enterprise integrations, REST/SOAP APIs, MID Server, web services, authentication methods, and data migration.
• Knowledge of ITIL processes, ServiceNow implementation methodologies, agile delivery, DevOps, and release management practices.
• Ability to assess platform health, performance, scalability, technical debt, and upgrade impact, and recommend practical improvements.
• ServiceNow Certified System Administrator and Certified Application Developer are preferred. ServiceNow Certified Technical Architect or Certified Master Architect is an advantage.
• Strong analytical and problem-solving skills, with the ability to manage complex technical issues and make sound architecture decisions.
• Excellent English communication and stakeholder management skills, with the ability to explain technical topics clearly to technical and non-technical audiences.
• Strong leadership, mentoring, documentation, and collaboration skills, with close attention to quality and best practices.

If you would like to be part of a culture that drives innovation, delivers results, rewards performance, and encourages ideas, please click “Apply Now” to submit your resume. 

In return, we are committed to providing a hiring experience that is transparent, fair, and engaging. Interviews and onboarding are conducted online as part of DXC’s virtual‑first approach to work. 

DXC Technology is proud to be an Equal Opportunity Employer. We welcome applicants from all backgrounds and celebrate diversity as a source of strength. We believe in bringing your whole self to work, and our company grows only when our people grow. 

Reasonable accommodation for qualified candidates may be made in accordance with the DXC Accommodation Policy, including support for individuals with physical and mental disabilities.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

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