ServiceNow Technical Consultant (With Dutch)

DXC formed his global DXC ServiceNow Strategic Business Group to deliver market-leading, cost-efficient, resilient technology services that transform enterprise service operation. As ServiceNow Global Elite Partner, DXC has been a leader in the ServiceNow ecosystem for more than 12 years and has over 20 years of Enterprise Service Management Experience.

With over 4,000 successful ServiceNow deployments, and 340+ managed ServiceNow instances globally, DXC enables clients to modernise and integrate their mainstream IT to deploy digital solutions at scale while setting the foundation to maximise value and build a successful digital future. DXC named as a Leader in ServiceNow Services by Everest Group 2022. For more information, visit https://dxcservicenowbusinessgroup.com

• →

  Design and shape the technical architecture of the ServiceNow platform and support complex development approaches in collaboration with business analysts and functional consultants.

• →

  Act as trusted Technical Advisor/Expert.

• →

  Implement functionalities to meet customer requirements using the front-end and back-end capabilities on the ServiceNow platform.

• →

  Implement integrations between ServiceNow and external systems, whether on cloud or on premise (ex: SSO, SAP, other ITSM applications, etc.), using technologies like SOAP and REST Webservices, JDBC, LDAP, etc.

• →

  Produce technical documentation.

• Bachelor/master’s degree in business, computer science or related field preferred or equivalent combination of education and experience

• Relevant work experience within the ServiceNow platform (GRC/IRM, ITOM, HRSD SecOps and/or other topics)

• Experience in consulting external customers.

• Knowledge of ITSM and agile ways of working frameworks like DevOps, IT4IT, ITIL

• (Strong) experience in the full life cycle of Software Development, from business requirements analysis to solution design, testing and go-live.

• Experience in system performance analysis and documentation.

• Experience on technical implementations of various ServiceNow modules.

• Mastering web technologies like JavaScript, AJAX, HTML, AngularJS with ServiceNow.

• Scripting proficiency in ServiceNow Client Scripts, Business Rules, UI policies, Access Control, Validation Scripts, background scripts. 

• Expertise in creating and configuring tables, forms, lists, reports, workflow editor, email notifications and managing data under ServiceNow support & administration.

• Expertise in writing test plans, test scripts, test cases and generating reports in defect report tools from the market.

• Fluent in Dutch and English is a must, another European language would be a pre.

• Strong personal commitment to quality service

• Good to have experience dealing with technical end-users in a service-oriented role.

• Highly focused on customer satisfaction

• Ability to switch between multiple tasks/projects/contexts.

• Curious and self-learner

• Ability to assume leadership and work without direct supervision.

• Strong interpersonal communication skills and like working with customers in problem solving mode.

• Capacity to travel which will be necessary but is not integral to this position.