Job Description:

CBS Application L2 Support

To provide Level 2 Application Support for the Core Banking System (Finacle 10.x), ensuring uninterrupted banking operations, timely incident resolution, and adherence to SLAs in a 24×7 environment.

Key Responsibilities

Provide L2 Application Support for Core Banking applications (Finacle)

Handle application-related incidents, service requests, and problem management

Perform detailed troubleshooting and root cause analysis of application issues

Support application configuration, parameter setup, and minor customization

Monitor application performance and ensure system stability

Support EOD / BOD activities and resolve production issues

Coordinate with OEM/vendor teams for bug fixes, patches, and technical resolutions

Ensure compliance with defined SLA and support processes

Prepare incident reports and maintain application support documentation

Work in a 24×7 shift-based production support environment

Technical & Functional Skills

Strong hands-on experience with Finacle 10.x (CBS)

Good understanding of Core Banking functional modules

Knowledge of banking operations, including:

CASA, Loans, Deposits

RTGS, NEFT

GBM

Trade Finance

EOD / BOD processes

Ability to analyze application logs, errors, and functional issues

Soft Skills

Good written and verbal communication skills

Strong analytical and problem-solving abilities

Ability to work under pressure in a production banking environment

Role / Description

Experience

Educational Qualifications/ Certifications/Skills

L2- Application Management (CBS)

>3 years

Diploma /Engineering Graduate /Science Graduate/MCA/BCA/ Any Graduate

Good Communication (written/Oral)

Experience of Finacle version 10x Customization, Implementation, Configuration.

Knowledge of Internet Banking

Implementation, Configuration.

Knowledge of Banking Operation Logic, RTGS, NEFT, Trade Finance, EOD BOD, GBM,UPI,IMPS etc.

Willing to work in 24X7 environment Should have worked in 1 Similar Projects as Finacle Application L2.

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Sr Analyst III Software Engineering

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