Team Leader

• Lead and manage a claims team within the state, ensuring high performance and continuous development.
• Coach and mentor team members to improve skills, knowledge, and claim outcomes.
• Cultivate a positive, accountable, and collaborative team environment that supports engagement and professional growth.

• Understand all self-insurance and business requirements for effective case management within the Woolworths account.
• Provide expert technical support to the team, ensuring accurate and timely claim decisions aligned with legislative and regulatory requirements.
• Oversee the end-to-end processing of workers’ compensation claims, ensuring compliance with regulations and company policies.

• Respond promptly and professionally to phone calls and queries from key stakeholders, ensuring high-quality customer service.
• Foster a customer-focused culture within the team, ensuring injured workers and employers are treated with respect, transparency, and empathy throughout the claims process.
• Provide guidance and support to Case Managers in managing challenging stakeholder interactions, promoting clear, professional, and consistent communication.

• Ensure strict compliance with all applicable workers’ compensation legislation, self-insurance requirements, and organisational policies.
• Maintain up-to-date knowledge of relevant legislative and regulatory changes and ensure this is communicated effectively within the team.
• Proactively identify potential risks and manage risks related to claims and collaborate on mitigation strategies.

• Contribute to a positive, supportive team environment that fosters open communication, shared learning, and collective accountability.

• Share expertise by providing training and coaching, ensuring the team stay up to date with current laws, best practices in claims management, customer service, and compliance.
• Lead and facilitate team meetings, training sessions, and continuous improvement initiatives to drive team development.

To be successful in this role you should have:

Education:

• Territory or relevant qualification in a health or related field (highly desirable)

DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. We stand by the ‘bring your whole-self to work’ philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow.

Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.