Desktop Support Analyst II (Manufacturing Technology Support)

• 📍 Santa Catarina, Nuevo León, Mexico
• 💰 $24,000 MXN/month
• 🚌 Transportation Assistance Available
• 🏭 Fully On-Site
• 🗣️ English Requirement: Professional working proficiency in English is required for this position. Candidates must be comfortable communicating in English with colleagues, support teams, and business users.

DYOPATH is hiring a Desktop Support Analyst II to support technology in a large-scale manufacturing environment where uptime, responsiveness, and hands-on troubleshooting directly impact daily operations. This isn't a traditional office-based support role.

As a Desktop Support Analyst II, you'll work directly with production teams, troubleshoot hardware issues, support operational technology, and help keep critical business systems running.

If you enjoy hands-on troubleshooting, field support, and working where technology directly impacts operations, we'd love to hear from you.

Unlike many Desktop Support positions, this Desktop Support Analyst II role provides exposure to:

• Manufacturing technology
• Operational Technology (OT)
• Production-support environments
• Industrial hardware
• Business-critical operations

You'll work directly with:

• Desktop computers
• Printers
• Scanners
• Barcode devices
• Peripheral equipment
• Manufacturing support systems

A typical day may include troubleshooting workstations, supporting barcode scanners and printers, assisting production personnel, replacing hardware, and helping maintain technology used throughout manufacturing operations.

• Manufacturing IT support
• Industrial or production-floor technology support
• Warehouse or logistics technology
• On-site desktop support
• Field service or field support
• Hands-on hardware repair
• Operational Technology support
• Technical support for business-critical operations

Direct manufacturing or OT experience is preferred, but it is not the only path to success. We encourage candidates with strong hands-on troubleshooting experience, comfort in an industrial setting, and the ability to learn new technology to apply.

• ✅ Working fully on-site
• ✅ Supporting technology in a manufacturing environment
• ✅ Walking throughout operational areas during the day
• ✅ Hands-on troubleshooting and hardware support
• ✅ Working around industrial equipment and production operations
• ✅ Collaborating with operations staff, engineers, and business users
• ✅ Following site safety requirements and PPE guidelines

• ❌ Remote work
• ❌ Primarily office-based support
• ❌ Systems administration
• ❌ Network engineering
• ❌ Cloud engineering
• ❌ Project-based implementation work
• ❌ Data center operations

Candidates who enjoy hands-on technical support and operational environments tend to succeed most in this Desktop Support Analyst II opportunity.

As a Desktop Support Analyst II, you will:

• →Provide desktop and end-user support for hardware, software, and peripheral devices.
• →Troubleshoot and resolve technical issues affecting users and business operations.
• →Support desktop computers, printers, scanners, barcode devices, and related equipment.
• →Install, configure, maintain, and replace hardware as needed.
• →Escalate issues when appropriate and collaborate with internal and external support teams.
• →Maintain asset management and device inventory records.
• →Deliver excellent customer service while communicating technical information effectively.
• →Participate in continuous improvement efforts that enhance the end-user experience.
• →Support operational and manufacturing technology environments while maintaining established service levels.

• Previous experience in Desktop Support, Technical Support, Field Support, or a related IT support role.
• Strong troubleshooting and problem-solving skills.
• Experience supporting computer hardware and peripheral devices.
• Ability to diagnose, isolate, and resolve technical issues.
• Strong communication and customer service skills.
• Ability to work independently and manage competing priorities.
• Ability to perform physical tasks associated with supporting technology equipment.

• Experience supporting technology in manufacturing, warehouse, logistics, or industrial environments.
• Experience supporting printers, scanners, barcode devices, and other operational equipment.
• Experience with hardware deployments, break/fix activities, and workstation support.
• Experience working directly with end users in a hands-on support environment.
• Exposure to operational technology (OT) or production-support environments.
• Experience supporting business-critical systems where uptime and rapid response are important.

At DYOPATH, our core values guide how we support our clients, our teammates, and our communities:

• Client Focus
• Courageous Communication
• Do the Right Thing
• Relentless Passion
• Family Compassion

We believe great people deserve great opportunities to grow, learn, and make an impact. As a Desktop Support Analyst II, you'll join a team committed to collaboration, continuous improvement, and delivering exceptional experiences for clients and colleagues alike. What are you waiting for? Apply today!